Service Desk Engineer
Posted 1 day ago by IF Recruitment Ltd
£200 Per day
Undetermined
Undetermined
London, UK
Summary: The Service Desk Engineer role involves providing 2nd and 3rd line support for technical issues reported to the Service Desk, ensuring that service requests and incidents are managed according to service level targets. The position also focuses on continual service improvement and maintaining communication with customers throughout the lifecycle of their requests. The ideal candidate will have extensive experience in a service desk environment and technical knowledge of Microsoft technologies.
Key Responsibilities:
- Provide 2nd/3rd line support in troubleshooting technical issues reported to Service Desk
- Ensure Service Requests and Incidents are managed in accordance with Service Level Targets
- Assist with the identification of Continual Service Improvement items to help improve the quality of service provided, and the efficiency of processes within the Service Desk
- Keep customers informed on the progress of their Incidents and Service Requests throughout the full lifecycle
Key Skills:
- 4 Years + experience working within a Service Desk or Helpdesk environment.
- Technical knowledge of Microsoft O365 technologies including Entra ID.
- Technical knowledge of Microsoft Azure and Intune.
- Previous experience working with audio and video conferencing tools such as Zoom and MS Teams.
- VIP support experience would be advantageous.
- Excellent communication and customer service skills
- Ability to efficiently manage workload and escalate calls when required.
- ITIL skills are advantageous.
Salary (Rate): £200 per day
City: London
Country: UK
Working Arrangements: undetermined
IR35 Status: undetermined
Seniority Level: undetermined
Industry: IT
The Role:
- Provide 2nd/3rd line support in troubleshooting technical issues reported to Service Desk
- Ensure Service Requests and Incidents are managed in accordance with Service Level Targets
- Assist with the identification of Continual Service Improvement items to help improve the quality of service provided, and the efficiency of processes within the Service Desk
- Keep customers informed on the progress of their Incidents and Service Requests throughout the full lifecycle
Essential Skills
- 4 Years + experience working within a Service Desk or Helpdesk environment.
- Technical knowledge of Microsoft O365 technologies including Entra ID.
- Technical knowledge of Microsoft Azure and Intune.
- Previous experience working with audio and video conferencing tools such as Zoom and MS Teams.
- VIP support experience would be advantageous.
- Excellent communication and customer service skills
- Ability to efficiently manage workload and escalate calls when required.
- ITIL skills are advantageous.
