Service Desk Engineer
Posted 2 weeks ago by TieTalent
£35,000 Per year
Undetermined
Hybrid
London, England, United Kingdom
Summary: The Service Desk Engineer role in London involves providing 1st and 2nd line technical support to users in a global organization specializing in liability insurance. This hybrid position requires experience in IT support, with responsibilities including hardware maintenance and service desk ticket management. The role offers a competitive salary and excellent benefits, emphasizing customer satisfaction and technical troubleshooting.
Key Responsibilities:
- Provide 1st and 2nd line technical support to users across the UK and US offices.
- Set up and maintain hardware including laptops, desktops, and mobile devices.
- Act as an onsite contact for troubleshooting A/V and network infrastructure.
- Manage service desk tickets, ensuring timely resolution and customer satisfaction.
- Support IT inductions for new starters and assist with IT-related projects.
Key Skills:
- Previous experience in a similar IT support or service desk role (1+ years).
- Strong knowledge of Windows OS, Microsoft Office, and basic networking concepts.
- Excellent customer service and troubleshooting skills with the ability to prioritise.
Salary (Rate): £35,000 yearly
City: London
Country: United Kingdom
Working Arrangements: hybrid
IR35 Status: undetermined
Seniority Level: undetermined
Industry: IT
About Service Desk Engineer – London – £35,000 + Excellent Benefits Hybrid Role | 3 Days Office / 2 Days Remote
Are you an experienced IT professional looking to take the next step in your career? We’re recruiting for a Service Desk Engineer to join a global organisation specialising in liability insurance. Based in Central London near Bank tube station, this hybrid role offers a fantastic opportunity to work for a well-established company with over 100 years of expertise, a global client base, and a strong financial foundation.
Salary: £35,000 + Excellent Benefits.
Duties & Responsibilities
- Provide 1st and 2nd line technical support to users across the UK and US offices.
- Set up and maintain hardware including laptops, desktops, and mobile devices.
- Act as an onsite contact for troubleshooting A/V and network infrastructure.
- Manage service desk tickets, ensuring timely resolution and customer satisfaction.
- Support IT inductions for new starters and assist with IT-related projects.
What Experience Is Required
- Previous experience in a similar IT support or service desk role (1+ years).
- Strong knowledge of Windows OS, Microsoft Office, and basic networking concepts.
- Excellent customer service and troubleshooting skills with the ability to prioritise.
Salary & Benefits
- £35,000 salary, dependent on experience.
- 27 days annual leave + 8 bank holidays + Christmas shopping day.
- 10% pension contribution (up to £10,000 p.a.), private medical cover, income protection.
- Season ticket loan, EAP, flexible hybrid working (3 days in-office).
- Social and volunteering programmes, life assurance, and more.
Location
The office is based in Central London, within a short walk from Bank, Liverpool Street and Monument stations. Easily commutable from: Croydon, Bromley, Ilford, Watford, Romford, Dartford, Reading, St Albans, and Enfield.
How to Apply
Please send your CV to Kate Morgan at CV Screen in strict confidence for immediate consideration.
Alternate Job Titles
- IT Support Engineer
- Desktop Support Technician
- 2nd Line Support Analyst
- Technical Support Specialist
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