Service Desk Engineer
Posted 1 day ago by Context Recruitment
£50 Per hour
Outside
Onsite
London Area, United Kingdom
Summary: The Service Desk Engineer role involves providing IT support within a leading construction engineering business for an initial 3-month contract. The position requires proactive ticket management and resolution for both hardware and software issues, alongside installation and configuration tasks. Candidates must possess a solid understanding of helpdesk operations and relevant technical skills, particularly in Windows OS and networking. The role is based on-site in central London and is classified as outside IR35.
Key Responsibilities:
- Logging tickets and managing them through to resolution (hardware and software).
- Installation and configuration of new hardware, software, and services.
- Providing support for Windows OS (Windows 10), Active Directory, and Office 365.
- Supporting Microsoft Teams and AV products.
- Understanding web gateway filtering and networking concepts, including VPN support.
- Managing and prioritizing ticket queues on the Service Desk.
Key Skills:
- Experience in Windows OS Support (Windows 10).
- Active Directory and Office 365 administration skills.
- Proficiency in Microsoft Teams and AV product support.
- Understanding of web gateway filtering and networking concepts.
- Experience in managing ticket queues on a Service Desk.
- Ability to work effectively under pressure.
Salary (Rate): £50.00/hr
City: London
Country: United Kingdom
Working Arrangements: on-site
IR35 Status: outside IR35
Seniority Level: Mid-Level
Industry: IT
Service Desk Engineer - London 3 month initial contract £350-£375 p/d – outside IR35 IT department within a leading construction engineering business seeking 2 x highly proactive and analytical Service Desk Engineers for initial 3-month contracts. You’ll be based onsite at a central London location. Responsibilities include logging of tickets and managing through to resolution (both hardware and software), and installation and configuration of new hardware, software, and services. You must have a solid understanding of helpdesk responsibilities, procedures, policies, and workflows and be able to work effectively under pressure. You’ll require experience supporting the following:
- Windows OS Support (Windows 10)
- Active Directory and Office 365 Admin
- Microsoft Teams
- Supporting AV products
- Ideally an understanding of web gateway filtering.
- An understanding of networking concepts including support of VPN’s
- Experience working on a Service Desk / management and prioritization of ticket queues.