Service Desk Engineer
Posted Today by 1768826450
£375 Per day
Outside
Undetermined
London
Summary: The Service Desk Engineer role is a 3-month contract position based in central London, focusing on providing IT support within a leading construction engineering business. The position requires proactive and analytical skills to manage service desk operations, including ticket logging and resolution for hardware and software issues. Candidates must possess a solid understanding of helpdesk procedures and experience with various IT tools and systems.
Key Responsibilities:
- Logging tickets and managing them through to resolution (both hardware and software).
- Installation and configuration of new hardware, software, and services.
- Providing support for Windows OS (Windows 10), Active Directory, Office 365, Microsoft Teams, and AV products.
- Understanding web gateway filtering and networking concepts, including VPN support.
- Managing and prioritizing ticket queues on the Service Desk.
Key Skills:
- Solid understanding of helpdesk responsibilities, procedures, policies, and workflows.
- Experience with Windows OS Support, Active Directory, Office 365, and Microsoft Teams.
- Knowledge of AV products and web gateway filtering.
- Understanding of networking concepts and VPN support.
- Experience working on a Service Desk and managing ticket queues.
Salary (Rate): £375 daily
City: London
Country: United Kingdom
Working Arrangements: undetermined
IR35 Status: outside IR35
Seniority Level: undetermined
Industry: IT
Service Desk Engineer - London
3 month contract
£350 - £375 p/d, outside IR35
IT department within a leading construction engineering business seeking 2 x highly proactive and analytical service desk engineers for initial 3 month contracts. You'll be based from a central London location.
Responsibilities include logging of tickets and managing through to resolution (both hardware and software), and installation and configuration of new hardware, software, and services.
You must have a solid understanding of helpdesk responsibilities, procedures, policies, and workflows and be able to work effectively under pressure.
You'll require experience supporting the following:
- Windows OS Support (Windows 10)
- Active Directory and Office 365 Admin
- Microsoft Teams
- Supporting AV products
- Ideally an understanding of web gateway filtering.
- An understanding of networking concepts including support of VPN's
- Experience working on a Service Desk/management and prioritization of ticket queues.