Service Desk Engineer
Posted 1 day ago by Context Recruitment
£375 Per day
Outside
Onsite
Crewe, Cheshire, UK
Summary: The Service Desk Engineer role in Crewe is a 3-month contract position, likely to extend, within the IT department of a leading construction engineering business. The engineer will be responsible for managing service desk tickets, resolving hardware and software issues, and supporting various IT systems and applications. The position requires a proactive and analytical approach to problem-solving in a fast-paced environment.
Key Responsibilities:
- Logging tickets and managing them through to resolution (both hardware and software).
- Installation and configuration of new hardware, software, and services.
- Supporting Windows OS (Windows 10), Active Directory, Office 365, Microsoft Teams, and AV products.
- Understanding of web gateway filtering and networking concepts, including VPN support.
- Experience in service desk management and prioritization of ticket queues.
Key Skills:
- Solid understanding of helpdesk responsibilities, procedures, policies, and workflows.
- Ability to work effectively under pressure.
- Experience with Windows OS Support, Active Directory, Office 365, and Microsoft Teams.
- Knowledge of AV products and web gateway filtering.
- Understanding of networking concepts and VPN support.
- Experience in service desk management.
Salary (Rate): £375 daily
City: Crewe
Country: UK
Working Arrangements: on-site
IR35 Status: outside IR35
Seniority Level: Mid-Level
Industry: IT
Service Desk Engineer - Crewe
3 month contract, likely to extend
£350 - £375 p/d, outside IR35
IT department within a leading construction engineering business a highly proactive and analytical service desk engineer for initial 3 month contracts. You'll be based from their Crewe location.
Responsibilities include logging of tickets and managing through to resolution (both hardware and software), and installation and configuration of new hardware, software, and services.
You must have a solid understanding of helpdesk responsibilities, procedures, policies, and workflows and be able to work effectively under pressure.
You'll require experience supporting the following:
- Windows OS Support (Windows 10)
- Active Directory and Office 365 Admin
- Microsoft Teams
- Supporting AV products
- Ideally an understanding of web gateway filtering.
- An understanding of networking concepts including support of VPN's
- Experience working on a Service Desk/management and prioritization of ticket queues.
Working hours are 08:00 - 17:00 and you will be required onsite full time (this is not negotiable).