Service Desk Engineer
Posted 2 weeks ago by Focus on SAP
Negotiable
Undetermined
Onsite
Crawley, England, United Kingdom
Summary: The Service Desk Engineer role involves providing first-line IT support to users, resolving technical issues, and ensuring the smooth operation of IT services. The position requires a customer-focused individual with strong communication skills and a solid technical foundation. The role is full-time and based on-site in Crawley, requiring immediate availability. Candidates must have the right to work in the UK, as no sponsorship is available.
Key Responsibilities:
- Handle user support requests through phone, email, chat, and ticketing platforms.
- Log, track, and manage IT incidents and service requests efficiently.
- Troubleshoot and resolve basic IT issues; escalate advanced problems when needed.
- Maintain a working knowledge of IT infrastructure including networks, endpoints, and applications.
- Utilize ITSM and ticketing tools to manage workflows and prioritize requests.
- Record detailed notes and steps for each incident and resolution.
- Monitor for recurring problems and assist in identifying long-term solutions.
- Contribute to internal documentation and user-facing knowledge base content.
Key Skills:
- 5+ years of experience as Service Desk/IT Support Engineer.
- Strong verbal and written communication abilities.
- Solid foundational technical knowledge (Level 1.5 support).
- Professional and enthusiastic attitude toward helping others.
- Ability to prioritize tasks and manage time effectively in a fast-paced environment.
- Active listening skills and a customer-first mindset.
- Logical thinking and a problem-solving approach to technical challenges.
- Strong communication and collaboration skills.
- Consulting background is a plus.
- Rights to work in the UK is must (No Sponsorship available).
Salary (Rate): undetermined
City: Crawley
Country: United Kingdom
Working Arrangements: on-site
IR35 Status: undetermined
Seniority Level: undetermined
Industry: IT
Position: Service Desk Engineer
Employment Type: Contract, Full time
Start: ASAP
Location: Crawley– Onsite 5 days a week
Languages: English
Role – We are seeking a motivated and customer-focused Service Desk Engineer to join our client’s IT support team. In this role, you will be the first line of support for users, helping to resolve technical issues and ensuring smooth day-to-day operations of IT services.
Key skills: 5+ years of experience as Service Desk/IT Support Engineer. Strong verbal and written communication abilities. Solid foundational technical knowledge (Level 1.5 support). Professional and enthusiastic attitude toward helping others. Ability to prioritize tasks and manage time effectively in a fast-paced environment. Active listening skills and a customer-first mindset. Logical thinking and a problem-solving approach to technical challenges. Strong communication and collaboration skills. Consulting background is a plus. Strong communication skills (oral & written) Rights to work in the UK is must (No Sponsorship available)
Responsibilities: Handle user support requests through phone, email, chat, and ticketing platforms. Log, track, and manage IT incidents and service requests efficiently. Troubleshoot and resolve basic IT issues; escalate advanced problems when needed. Maintain a working knowledge of IT infrastructure including networks, endpoints, and applications. Utilize ITSM and ticketing tools to manage workflows and prioritize requests. Record detailed notes and steps for each incident and resolution. Monitor for recurring problems and assist in identifying long-term solutions. Contribute to internal documentation and user-facing knowledge base content.
Should you be interested in being considered for this position and would like to discuss further. Please apply with your latest CV or share your CV directly with me at christophe.ramen@focusonsap.org