Service Desk Engineer
Posted Today by 1762416570
£60,000 Per year
Undetermined
Onsite
City of London, London
Summary: A leading (re)insurer in London is seeking an experienced Service Desk Engineer to support their IT team. The role involves providing 1st and 2nd line support in a fast-paced environment, focusing on both business-as-usual and project-related tasks. Candidates should thrive under pressure and be capable of delivering high standards of service. This position requires daily interaction with senior stakeholders and a proactive approach to problem-solving.
Key Responsibilities:
- Delivering 1st & 2nd line support to users across all levels of seniority
- Supporting collaboration tools (Teams, WebEx, O365, AV, & telephony)
- Managing joiners, movers, & leavers processes
- Mobile device management (MDM/MAM)
- Escalation, incident, & change management support
- Providing structured updates & feedback to senior IT & business leaders
Key Skills:
- Proven service desk experience within financial services or insurance
- Strong technical skills across Windows 10, O365, Active Directory, Exchange Online
- Understanding of DNS, DHCP, & Group Policy
- Exposure to Microsoft Azure, Mimecast, & TeamViewer
- Confident communicator with a proactive & delivery-focused mindset
- Comfortable working full-time on-site in a fast-paced, performance-driven culture
Salary (Rate): £60000.00 yearly
City: London
Country: United Kingdom
Working Arrangements: on-site
IR35 Status: undetermined
Seniority Level: undetermined
Industry: IT
Service Desk Engineer - Insurance
Up to £60,000 | London | 5 days on-site
A leading (re)insurer experiencing rapid growth is looking for an experienced Service Desk Engineer to join their London IT team. This is a business that moves fast, with technology central to everything they do. The environment suits engineers who thrive under pressure, take ownership, & deliver consistently high standards of support.
The Role
You'll join a close-knit, high-performing service desk supporting a demanding London Market user base. The role covers both BAU & project-related work, spanning 1st & 2nd line responsibilities. Expect variety, pace, & daily interaction with senior stakeholders.
Key responsibilities include:
- Delivering 1st & 2nd line support to users across all levels of seniority
- Supporting collaboration tools (Teams, WebEx, O365, AV, & telephony)
- Managing joiners, movers, & leavers processes
- Mobile device management (MDM/MAM)
- Escalation, incident, & change management support
- Providing structured updates & feedback to senior IT & business leaders
Skills & Experience
- Proven service desk experience within financial services or insurance
- Strong technical skills across Windows 10, O365, Active Directory, Exchange Online
- Understanding of DNS, DHCP, & Group Policy
- Exposure to Microsoft Azure, Mimecast, & TeamViewer
- Confident communicator with a proactive & delivery-focused mindset
- Comfortable working full-time on-site in a fast-paced, performance-driven culture
This is a hands-on role within a modern, ambitious insurer. The successful candidate will be technically capable, composed under pressure, & motivated by delivering high-quality service in a demanding environment.
Contact Brushoth at Pioneer Search for more information & apply now for consideration.
