Service Desk Engineer/Helpdesk

Summary: The Service Desk Engineer/Helpdesk role is focused on troubleshooting and resolving technical issues related to hardware, software, and network across various devices. The position requires full-time on-site work in Warwickshire and involves managing user accounts and assisting with IT projects. The role is classified as inside IR35 and is expected to last for six months. Candidates must demonstrate professionalism and sensitivity in their engagement with users.

Key Responsibilities:

• Troubleshoot hardware, software, and network issues across desktops, laptops, and mobile devices.
• Manage user accounts, permissions, and access (Active Directory, Entra ID, Exchange).
• Install, configure, and maintain IT equipment and applications.
• Escalate complex issues to senior IT staff or third-party vendors where necessary.
• Maintain accurate records of incidents, requests, and resolutions.
• Assist with IT projects, system upgrades, and rollouts.

Key Skills:

• Experience with Intune management and Active Directory.
• Technical troubleshooting skills.
• Professional engagement and communication skills.

Salary (Rate): undetermined

City: Warwickshire

Country: UK

Working Arrangements: on-site

IR35 Status: inside IR35

Seniority Level: undetermined

Industry: IT