Service Desk Engineer - 1st & 2nd Line Support - Banking
Posted 1 week ago by Rothstein Recruitment Ltd
Negotiable
Undetermined
Undetermined
Manchester, UK
Summary: The Service Desk Engineer role involves providing 1st and 2nd line support within the IT Operations team of a Challenger Bank, collaborating with offices in London and Manchester. The position focuses on incident and problem management, software installations, and hardware support. The engineer will also be responsible for asset management and ensuring compliance with the Bank's risk management framework. This role requires a blend of technical skills and customer service capabilities to effectively support users and manage IT operations.
Key Responsibilities:
- Overspill 1st line hunt group
- Managing customer walk ups
- 2nd line support work - Incident and Problem Management
- Software installs + software packaging
- System responsible activities for specific applications
- UK - New Branches/Branch Relocations
- Projects/Assignments
- Head Office Desk moves
- Asset Management and Hardware Reconciliations
- Colo/DR/BCP Testing and support
- Basic Server Administration
- Document Management: Applications, Process, Technical KB's and generic user guides (IT internal Hub)
- Property estate check - meeting rooms
- Branch Wifi management
- Operates in line with the Bank's Risk Management framework (including sub-frameworks) and relevant risk and compliance policies and procedures, ensuring appropriate and timely escalation of any concerns to their line manager.
Key Skills:
- A good understanding and knowledge of providing 1st/2nd line support - General application troubleshooting incl. Bloomberg
- ITIL certified, understanding of Incident, Problem and Change
- Excellent Knowledge of PC/Laptop hardware support
- Excellent Knowledge of Windows 10 Support
- LAN/WAN/TCP IP, DNS, DHCP, Network troubleshooting skills
- Knowledge of Windows Server 2012-2018, SCCM, IIS, SQL, Active Directory
- Active Directory administration
- Ability to manage small projects
- Knowledge of IPhone/tablet, Airwatch support
- Knowledge of Microsoft Suite of applications
- HP Service Manager - desirable
- Working within SLA's
- Good interpersonal and communication skills
Salary (Rate): undetermined
City: Manchester
Country: UK
Working Arrangements: undetermined
IR35 Status: undetermined
Seniority Level: undetermined
Industry: IT
Service Desk Engineer - 1st & 2nd Line Support - Banking
An exciting opportunity opens for a talented Service Desk Engineer to embed in the IT Operations team of a Challenger Bank. Working closely with the London and Manchester offices, you will provide 1st and 2nd line support, focusing on incident and problem management.
Main Responsibilities:
- Overspill 1st line hunt group
- Managing customer walk ups
- 2nd line support work - Incident and Problem Management
- Software installs + software packaging
- System responsible activities for specific applications
- UK - New Branches/Branch Relocations
- Projects/Assignments
- Head Office Desk moves
- Asset Management and Hardware Reconciliations
- Colo/DR/BCP Testing and support
- Basic Server Administration
- Document Management: Applications, Process, Technical KB's and generic user guides (IT internal Hub)
- Property estate check - meeting rooms
- Branch Wifi management
- Operates in line with the Bank's Risk Management framework (including sub-frameworks) and relevant risk and compliance policies and procedures, ensuring appropriate and timely escalation of any concerns to their line manager.
About You:
- A good understanding and knowledge of providing 1st/2nd line support - General application troubleshooting incl. Bloomberg
- ITIL certified, understanding of Incident, Problem and Change
- Excellent Knowledge of PC/Laptop hardware support
- Excellent Knowledge of Windows 10 Support
- LAN/WAN/TCP IP, DNS, DHCP, Network troubleshooting skills
- Knowledge of Windows Server 2012-2018, SCCM, IIS, SQL, Active Directory
- Active Directory administration
- Ability to manage small projects
- Knowledge of IPhone/tablet, Airwatch support
- Knowledge of Microsoft Suite of applications
- HP Service Manager - desirable
- Working within SLA's
- Good interpersonal and communication skills
Interested? Please Apply!
Service Desk Desktop Service Desk Analyst Desktop Engineer IT Analyst Information Technology 1st Line 1LOD 2nd Line Bank Banking Financial Services Infrastructure Technician IT Operations Service Desk Engineer