Service Desk Associate Crawley £180/day 6-Month Contract

Service Desk Associate Crawley £180/day 6-Month Contract

Posted 2 weeks ago by TieTalent

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£180 Per day
Inside
Onsite
Crawley, England, United Kingdom
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Business Operations Computer Hardware Constituent Relationship Management Customer Relationship Management (CRM) Software Dynamic Object-Oriented Requirements System (DOORS) IT Service Management Knowledge Base Market Trend ServiceNow Technical Services

Summary: The Service Desk Associate role involves providing IT support as the first point of contact for users in a busy environment in Crawley. Candidates should possess strong communication skills and a passion for resolving IT challenges. This position requires flexibility due to a 24x7 rotational shift pattern and is fully office-based. The role offers opportunities for technical growth and career progression within the IT support field.

Key Responsibilities:

  • Respond promptly to user inquiries via phone, email, chat, or ticketing systems.
  • Log, categorise, and track IT incidents and service requests accurately.
  • Troubleshoot basic hardware and software issues.
  • Reset passwords and assist with access-related problems.
  • Escalate unresolved issues to the appropriate technical teams.
  • Maintain accurate documentation of issues and solutions.
  • Monitor issue trends to support continuous improvement efforts.
  • Contribute to the internal knowledge base with helpful content.
  • Support configuration and setup of IT systems as needed.
  • Maintain excellent customer service and communication throughout.

Key Skills:

  • Clear, professional communication skills (both written and verbal).
  • Demonstrated technical troubleshooting ability (L1.5 level).
  • A positive, can-do attitude and a passion for customer service.
  • Ability to manage multiple tasks efficiently.
  • Good listening and analytical skills.
  • Strong problem-solving mindset.
  • Familiarity with CRM or ITSM tools (e.g., ServiceNow, Remedy) is desirable.
  • Ability to adapt quickly and think on your feet.

Salary (Rate): £180/day

City: Crawley

Country: United Kingdom

Working Arrangements: on-site

IR35 Status: inside IR35

Seniority Level: Mid-Level

Industry: IT

Detailed Description From Employer:

About Service Desk Associate - IT Support | Crawley | £180/day | 6-Month Contract

We're on the lookout for 5 proactive and tech-savvy Service Desk Associates to join a busy, dynamic IT support team in Crawley. This is a fantastic opportunity for individuals with excellent communication skills and a passion for solving IT challenges in a fast-paced environment. This is a fully office-based contract role (Monday to Friday), working on a 24x7 rotational shift pattern (any 8-hour window), so flexibility is key.

The Role

As a Service Desk Associate, you will be the first point of contact for IT support, delivering high-quality assistance and ensuring user satisfaction. From resolving login issues to providing Level 1.5 technical troubleshooting, this is an opportunity to grow your technical experience while supporting a broad user base.

  • Respond promptly to user inquiries via phone, email, chat, or ticketing systems.
  • Log, categorise, and track IT incidents and service requests accurately.
  • Troubleshoot basic hardware and software issues.
  • Reset passwords and assist with access-related problems.
  • Escalate unresolved issues to the appropriate technical teams.
  • Maintain accurate documentation of issues and solutions.
  • Monitor issue trends to support continuous improvement efforts.
  • Contribute to the internal knowledge base with helpful content.
  • Support configuration and setup of IT systems as needed.
  • Maintain excellent customer service and communication throughout.

About You

Essential Skills & Experience

  • Clear, professional communication skills (both written and verbal).
  • Demonstrated technical troubleshooting ability (L1.5 level).
  • A positive, can-do attitude and a passion for customer service.
  • Ability to manage multiple tasks efficiently.
  • Good listening and analytical skills.
  • Strong problem-solving mindset.

Desirable

  • Familiarity with CRM or ITSM tools (e.g., ServiceNow, Remedy).
  • Ability to adapt quickly and think on your feet.

Why This Role? - It Means More Than Just a Job

  • Career Progression - Expand your experience in a technical service desk environment, opening doors to advanced IT roles.
  • Skill Growth - Hands-on learning across a wide range of IT issues and systems.
  • Make an Impact - Your contributions help keep vital business operations running smoothly.

Location: Crawley, UK

Duration: 6 months (with potential extension)

Rate: £180/day (via umbrella or LTD company)

Working Pattern: 24x7 shift rota (any 8-hour shift)

Onsite Requirement: Fully onsite, 5 days per week

Ready to level up your IT support career in a dynamic, rewarding environment? Apply now and join a high-performing team where your skills truly matter.

TITL1_UKTJ

Nice-to-have skills

  • ServiceNow

Crawley, England

Work experience

Systems Administrator

Languages

English

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