Service Desk Apprentice

Summary: The Service Desk Apprentice role at a multi-million pound, award-winning business in Nottingham involves providing IT support for external customers as part of the Managed Services sector. The position offers hands-on experience in troubleshooting, ticket management, and customer service, with opportunities for career development and further training. The apprentice will engage in various service desk functions and adhere to managed service processes. A strong emphasis is placed on customer service skills and teamwork.

Key Responsibilities:

• Troubleshoot basic network connectivity issues
• Utilise the ITSM tool for ticket logging management
• Maintain a high degree of customer service for all support queries
• Adhere to managed service processes and procedures
• Manage asset responsibilities
• Take phone calls and respond to live chats
• Assess reported issues to provide adequate resolutions and fixes

Key Skills:

• Good customer service skills
• Good communication skills
• Teamwork and cooperation
• Positive attitude and willingness to learn
• Excellent timekeeping skills
• Ability to maintain confidentiality
• 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject
• GCSE Maths and English (or equivalents) at grades 3+ (D or above)

Salary (Rate): 16000

City: Nottingham

Country: United Kingdom

Working Arrangements: undetermined

IR35 Status: undetermined

Seniority Level: Entry Level

Industry: IT