Service Desk Analyst-Windows 11- South West-£220
Posted 5 days ago by SmartSourcing Ltd
Negotiable
Inside
Hybrid
Salisbury, UK
Summary: The role of Service Desk Analyst requires a candidate residing in the Salisbury area with experience in first-line support and a solid understanding of ITIL v3/v4. The position involves working in an SC Security Cleared environment, with the possibility of the client sponsoring SC clearance. The role is primarily on-site with a potential shift to hybrid working arrangements after an initial period.
Key Responsibilities:
- Support and maintain IT services while providing assistance to users via the IT Service Desk.
- Handle and manage incoming calls to the IT Service Desk and log incidents within the Service Management tool.
- Ensure all IT incidents and service requests are resolved efficiently and recorded appropriately.
Key Skills:
- Good knowledge and experience with ITIL v3 or v4.
- Proficiency in Microsoft Office and familiarity with Windows 10 and Windows 11.
- Experience with Intune and antivirus software.
- Knowledge of desktop installation and supporting desktop PCs, including hardware.
- Understanding of software licensing, particularly Microsoft Volume Licensing (desirable).
- Excellent written and oral communication skills.
- Able to work independently and as part of a team, meeting deadlines.
Salary (Rate): £220 daily
City: Salisbury
Country: UK
Working Arrangements: hybrid
IR35 Status: inside IR35
Seniority Level: undetermined
Industry: IT
Do you live in the Salisbury area with recent 1st Line Support Engineer, Helpdesk analyst, Service desk, Desktop Support experience with a good knowledge of ITILv.3/v.4
To work in an SC Security Cleared environment. You will currently hold SC/DV Clearance, or be eligible to undertake. The client will sponsor SC clearance if not already held
Based near Salisbury, Wiltshire, South West. MUST LIVE WITHIN NO MORE THAN AN HOURS COMMUTE TO SITE
Rate 220pd Inside IR35/Umbrella
ASAP, 6 months initially
IT Service Desk Analyst, Helpdesk Engineer, First Line Support- Windows 10 required by our services client based near Salisbury, Wiltshire. Commutable from Devizes, Basingstoke, Andover, Bath, Amesbury, Swindon, Trowbridge, Chippenham, Marlborough
Rate ?220 p/d Inside IR35/Umbrella
5 days on site then possibly moving to hybrid working.
Due to remote location own transport is essential and candidates MUST BE local to site.
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You will be supporting and maintaining IT services and providing support to users via the IT Service Desk whilst handling and managing incoming calls to the IT Service Desk and log within the Service Management tool Ensuring all IT Incidents and Service Requests are resolved in a fast and efficient manner and recorded to the appropriate level
Essential Skills
A good knowledge and experience with ITIL v,3 or v.4
Microsoft Office and moving towards windows 10, Windows 11 beneficial
Intune
Antivirus software knowledge
Desktop Installation knowledge
ITIL V3 Foundation
Supporting desktops PC's including hardware
Software licensing, in particular Microsoft Volume Licensing (Desirable)
Excellent written and oral communication skills required, must have the ability to work alone and as part of a team, working to right deadlines.
- SmartSourcing are a Disability Confident Employer and we promote, celebrate and value diversity, we are committed to promoting equality and inclusion for all.