We are seeking a highly skilled and customer-focused IT Engineer to join our Service Desk team. The successful candidate will provide expert support for Windows 11 end-user devices, delivering exceptional customer experiences while resolving technical issues efficiently. This role requires strong communication skills, technical expertise up to second/third-line support, and the ability to work under pressure in a fast-paced environment.

Key Responsibilities:

• Serve as the primary point of contact for customers requiring technical support for Windows 11 devices.
• Diagnose, troubleshoot, and resolve complex hardware, software, and configuration issues, escalating where necessary.
• Deliver outstanding customer service, ensuring users feel at ease and confident in the support provided.
• Maintain accurate records of incidents, resolutions, and updates using the ticketing system.
• Collaborate with other teams to implement and improve support processes and knowledge base resources.
• Stay current with Windows 11 updates, best practices, and new features to deliver effective support.

Required Skills and Experience:

• Proven experience in supporting Windows 11 in a service desk environment.
• Proficiency in troubleshooting end-user device issues, including hardware, drivers, networking, and software.
• Excellent customer communication and interpersonal skills.
• Strong problem-solving ability, with a methodical and patient approach to technical challenges.
• Familiarity with ITIL processes and service desk tools.
• Ability to work independently and as part of a team to deliver high-quality support.

If you are available and interested please apply today!

Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.