Service Desk Analyst - Security Cleared
Posted 4 days ago by Infoplus Technologies UK Limited
Negotiable
Undetermined
Undetermined
Warrington, England, United Kingdom
Summary: The Service Desk Analyst role in Warrington, UK, involves providing technical support in a client-facing environment. The position requires ITIL certification and a strong background in troubleshooting IT issues. The analyst will also engage in project meetings and contribute to improving technical knowledge and service delivery. Excellent interpersonal and communication skills are essential for success in this role.
Key Responsibilities:
- Provide technical support in a fast-paced, client-facing environment.
- Troubleshoot IT-related issues effectively.
- Participate and lead project meetings with customers as required.
- Continuously improve technical knowledge and research new product capabilities.
- Utilize ITSM tools and applications, including MS Office and Skype for Business.
Key Skills:
- ITIL certification.
- Experience in a client-facing engagement.
- Hands-on troubleshooting skills for IT-related issues.
- Excellent interpersonal skills.
- Strong verbal and written communication skills.
- Knowledge of scripting is an advantage.
Salary (Rate): undetermined
City: Warrington
Country: United Kingdom
Working Arrangements: undetermined
IR35 Status: undetermined
Seniority Level: undetermined
Industry: IT
Role: Service Desk Analyst
Location: Warrington, UK
Duration: Contract
Job Description:
Your Profile
Essential skills/knowledge/experience:
- Must be ITIL certified – Preferred
- Quantifiable experience of operating in a face paced moving client facing engagement – Essential
- In depth quantifiable knowledge and hands on experience in troubleshooting IT related issues – Essential
- Constantly seeks to improve technical knowledge and research new product capabilities – Essential
- Possess excellent inter-personnel skills – Essential
- Possess excellent soft skills, verbal and written communication skills – Essential
- Willingness to participate and lead project meetings with the customer on request – Essential
- Sound technical knowledge across the ITSM tools, applications including MS Office, Skype for business, etc. Knowledge on scripting will be an added advantage.