Service Desk Analyst, O365, Win 11, Intune, Hybrid
Posted 1 week ago by Sanderson on Reed
£500 Per day
Inside
Hybrid
London
Summary: The Service Desk Analyst role involves providing 1st and 2nd line desktop support primarily for a banking client, focusing on technologies such as Windows 11, O365, and Citrix. The position requires excellent customer service skills, particularly in engaging with VIP users, and is based in London with a hybrid working arrangement. The role is PAYE, meaning all taxes will be deducted from the salary.
Key Responsibilities:
- Provide 1st and 2nd line IT support to users in a financial services environment.
- Install and support Windows 11 and O365.
- Deliver Citrix technical support.
- Support hardware including laptops and hand-held devices.
- Update asset management inventory.
- Work within an ITIL framework.
- Manage Active Directory tasks.
- Provide VIP support and assist with meeting room technology.
- Utilize Intune for device management.
Key Skills:
- Experience in desktop support and service desk roles.
- Proficiency in Windows 11 and O365.
- Knowledge of Citrix and Intune.
- Strong customer service skills, especially with VIPs.
- Familiarity with ITIL processes.
- Ability to manage Active Directory.
- Experience with hardware support.
- Competence in updating asset management systems.
Salary (Rate): 500
City: London
Country: United Kingdom
Working Arrangements: hybrid
IR35 Status: inside IR35
Seniority Level: Mid-Level
Industry: IT