Service Desk Analyst, O365, SCCM, Win11, Hybrid
Posted 2 days ago by Sanderson Recruitment Plc
£300 Per day
Inside
Hybrid
Epsom, UK
Summary: The Service Desk Analyst role involves providing 1st and 2nd line support for incidents and service requests within a leading organization. This hybrid position requires both onsite and remote support, with a commitment to customer care and effective communication. The candidate will work closely with third parties and internal teams to resolve IT issues efficiently. Relevant technical skills and experience in a similar role are essential for success in this position.
Key Responsibilities:
- Supporting IT Services (Incident Management/Request Fulfilment)
- Ensure all incidents and service requests are successfully logged and accurately identified, categorised, prioritised and diagnosed.
- Work with third parties and colleagues to investigate, accurately diagnose, analyse & resolve IT issues.
- Knowledge of and experience working within depts. utilising Change Management and Problem Management.
- Customer Care including providing a welcoming, friendly, customer focussed and professional attitude to all users.
- Maintain good working relationships with end users and departments within the organisation.
Key Skills:
- Relevant experience in a similar Service Desk support role
- ITIL
- Windows 11 support and installation
- MS Office and Office 365 skills
- Client patching and collection management using SCCM.
- Active Directory account admin.
- Experience providing PC support including image creation, building, configuring and troubleshooting PC hardware and software.
- Excellent communication and interpersonal skills.
Salary (Rate): £300 per day
City: Epsom
Country: UK
Working Arrangements: hybrid
IR35 Status: inside IR35
Seniority Level: undetermined
Industry: IT
Service Desk Analyst, O365, SCCM, Win11, Hybrid
Our client, a leading and reputable organisation, is looking to hire a Service Desk Analyst to provide 1st and 2nd line support for all Incidents and Service Requests.
This is a hybrid role that requires support to be provided face to face onsite as well as providing remote support.
Hybrid working - 3 days per week on site.
Please note, engagement via Umbrella Company Only; all taxes & NI deducted at source.
General responsibilities: -
- Supporting IT Services (Incident Management/Request Fulfilment)
- Ensure all incidents and service requests are successfully logged and accurately identified, categorised, prioritised and diagnosed.
- Work with third parties and colleagues to investigate, accurately diagnose, analyse & resolve IT issues.
- Knowledge of and experience working within depts. utilising Change Management and Problem Management.
- Customer Care including providing a welcoming, friendly, customer focussed and professional attitude to all users.
- Maintain good working relationships with end users and departments within the organisation.
Technical skills: -
- Relevant experience in a similar Service Desk support role
- ITIL
- Windows 11 support and installation
- MS Office and Office 365 skills
- Client patching and collection management using SCCM.
- Active Directory account admin.
- Experience providing PC support including image creation, building, configuring and troubleshooting PC hardware and software.
- Excellent communication and interpersonal skills.
Reasonable Adjustments:
Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients.
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