Summary: The Service Desk Analyst role within Local Government involves providing technical support and assistance to users, ensuring efficient resolution of issues. The position requires effective communication and problem-solving skills to address user needs promptly. The analyst will work closely with various departments to maintain service quality and user satisfaction. This role is crucial for maintaining the operational integrity of local government IT services.

Key Responsibilities:

• Provide first-line technical support to users in local government.
• Diagnose and resolve hardware and software issues.
• Maintain accurate records of support requests and resolutions.
• Collaborate with IT teams to improve service delivery.
• Assist in the implementation of IT projects and upgrades.

Key Skills:

• Strong communication and interpersonal skills.
• Experience in IT support or service desk environments.
• Knowledge of ITIL practices and service management.
• Proficiency in troubleshooting hardware and software issues.
• Ability to work under pressure and manage multiple tasks.

Salary (Rate): £250

City: Northallerton

Country: United Kingdom

Working Arrangements: undetermined

IR35 Status: undetermined

Seniority Level: undetermined

Industry: IT