Service Desk Analyst
Posted Today by Adecco
£200 Per day
Undetermined
Undetermined
Worthing, West Sussex
Summary: The Service Desk Analyst role at Southern Water involves providing technical support to users through various communication methods. The position requires excellent customer service skills and the ability to adapt in a fast-paced environment. This is a temporary role for 6 months, with rotating weekly shifts. The analyst will work within a team to manage IT support requests and ensure effective resolution of issues.
Key Responsibilities:
- Provide technical support to users via telephone, email, self-service portal, and face-to-face communication.
- Manage request fulfilment, escalations, ad hoc jobs, and project activities.
- Log inbound IT support requests on the ServiceNow ticketing system.
- Aim for first-line fixes and escalate unfixable issues to second and third-line support.
- Assist users with hardware and software issues at the desk side.
- Perform password resets using Active Directory (AD).
- Assist users with multi-factor authentication issues.
- Support users during the rollout of new technology.
Key Skills:
- Experience working on an IT Service Desk.
- Excellent customer service skills.
- Ability to adapt quickly in a fast-paced environment.
- Familiarity with ServiceNow ticketing system.
- Knowledge of Active Directory (AD).
- Strong communication skills.
Salary (Rate): £200 per day
City: Worthing
Country: United Kingdom
Working Arrangements: undetermined
IR35 Status: undetermined
Seniority Level: undetermined
Industry: IT
Detailed Description From Employer:
Adecco are please to be recruiting for a Service Desk Analyst for our client Southern Water in the Sussex area. This is initially a temporary role for 6 months. You will have experience working on an IT Service Desk, with excellent customer service skills, and you can adapt quickly in a fast-paced environment with conflicting priorities and always keep customer service at the forefront of everything they do. Working hours are Monday - Friday on a rotating weekly shift basis as follows: 7am - 3pm (week 1) 8am - 4pm (week 2) 9am - 5pm (week 3) Responsibilities to include: Working within a team of 8 Service Desk Analysts you will provide technical support to our userbase in a multitude of communication methods (telephone, email, self service portal and face-to-face - 70%). Managing request fulfilment, escalations, ad hoc jobs and project activities (30%) Although the role will remain varied, day to day activities will include: - Taking inbound IT support requests and logging on ServiceNow ticketing system - Aiming for 1st line fix where possible - Escalating any unfixable issues to 2nd and 3rd line support - Meeting internal clients at the desk side to assist with hardware and software issues with the aim to resolve at first line - Password resets using Active Directory (AD) - Assisting users with multi factor authentication issues - Assisting users when new technology is rolled out Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser https://candidate-privacy