Service Desk Analyst 6 Month Contract East Grinstead
We are working with an established organisation looking for an experienced Service Desk Analyst to join their IT support team on an initial 6-month contract.
This is a great opportunity for a hands-on IT support professional who enjoys troubleshooting, solving technical problems and delivering excellent customer service in a busy, fast-paced environment.
The Role
You'll provide 1st and 2nd line IT support to users across multiple locations, ensuring incidents and service requests are resolved efficiently and within agreed SLAs.
Key responsibilities include:
- Troubleshooting hardware, software and networking issues.
- Supporting Windows, Active Directory and remote working environments.
- Building, configuring and re-imaging laptops and desktops.
- Supporting Citrix virtual desktops and IP telephony.
- Logging, prioritising and resolving incidents through an ITSM ticketing system.
- Managing escalations and liaising with third-party suppliers.
- Maintaining technical documentation and supporting IT projects.
What We're Looking For
Previous experience working on a busy 1st/2nd Line Service Desk , ideally supporting 250+ users.
Strong knowledge of Windows, Active Directory and desktop troubleshooting.
Experience with hardware builds, remote support and networking issues.
Familiarity with Citrix and IP telephony.
Experience working to SLAs and managing high ticket volumes.
Excellent communication skills and a customer-focused approach.
Desirable:
- ITIL knowledge, Assyst or similar ITSM tools, SCCM, Google Workspace and SAP.
Interested?
If you're an experienced Service Desk Analyst looking for your next contract opportunity, we'd love to hear from you.