Service Desk Analyst

Summary: The Service Desk Analyst role in Warrington, UK, involves being the first point of contact for technical support across various IT services. The position requires troubleshooting, incident management, and customer support in a fast-paced environment, with a focus on adherence to service level agreements. The role also demands active SC clearance and experience in service desk or infrastructure support. Rotational shifts, including weekends and nights, are part of the job requirements.

Key Responsibilities:

• Act as the first point of contact for technical support across applications, systems, hardware, and infrastructure services.
• Perform troubleshooting, incident management, and request handling.
• Manage escalations and ensure SLA adherence.
• Provide customer support in a fast-paced enterprise environment.

Key Skills:

• Active SC Clearance.
• Previous Service Desk / Infrastructure Support experience.
• Strong troubleshooting and incident management skills.
• Experience with ITSM tools and ticketing systems.
• Knowledge of MS Office, Skype for Business, enterprise applications, hardware support, and printer support.
• Strong communication and customer service skills.
• Experience working in fast-paced client-facing environments.
• SLA management experience.
• Willingness to work rotational shifts.

Salary (Rate): undetermined

City: Warrington

Country: United Kingdom

Working Arrangements: undetermined

IR35 Status: inside IR35

Seniority Level: undetermined

Industry: IT