Service Desk Analyst
Posted Today by Sharp Brains Recruitment
Negotiable
Undetermined
Undetermined
Warrington, England, United Kingdom
Summary: The Service Desk Analyst role involves providing comprehensive technical support for desktop and laptop systems, managing device lifecycles, and ensuring compliance with IT policies. The position requires strong proficiency in End User Computing and familiarity with ITIL practices. Candidates must also possess an active UK Security Check clearance. This role is based in Warrington, UK, and operates on a full-time basis.
Key Responsibilities:
- Provided end-to-end technical support for desktop and laptop systems, including troubleshooting hardware, software, and connectivity issues.
- Handled IMAC activities (Install, Move, Add, Change) and break/fix tasks for end-user devices.
- Managed the full lifecycle of desktop devices, including configuration, patching, OS imaging, and vendor-based hardware replacements.
- Delivered support using tools such as SCCM, Intune, and ServiceNow for asset tracking, ticket resolution, and remote assistance.
- Administered approved software installations, updates, and security patching in coordination with IT policies.
- Provided remote and deskside support using EUC tools and supported applications such as MS Office, Outlook, and VPN clients.
- Ensured compliance with security protocols, antivirus monitoring, and desktop policy enforcement.
- Offered VIP support and acted as the primary onsite contact during critical escalations or outages.
- Supported printers, scanners, and peripheral devices, including troubleshooting and routine maintenance.
- Assisted with Active Directory tasks, basic user account management, and smart hands support.
- Maintained documentation of incident resolution, hardware inventory, and technical guides for internal reference.
- Demonstrated familiarity with Windows OS environments, mobile device support, and basic MAC device handling.
- Followed ITIL practices for incident, problem, and service request management in corporate environments.
Key Skills:
- Strong proficiency in End User Computing (EUC).
- Foundational knowledge of IT Infrastructure and Networking.
- Active UK Security Check (SC) clearance.
- Experience with SCCM, Intune, and ServiceNow.
- Familiarity with Windows OS environments and basic MAC device handling.
- Knowledge of ITIL practices.
Salary (Rate): undetermined
City: Warrington
Country: United Kingdom
Working Arrangements: undetermined
IR35 Status: undetermined
Seniority Level: undetermined
Industry: IT
Detailed Description From Employer:
Skill Set: Service Desk Analyst
Roll Type: FTE
Days per week: 5 days
Contract: B2B/Freelance
Language: English
Location: Warrington, UK
Key Responsibilities:
- Provided end-to-end technical support for desktop and laptop systems, including troubleshooting hardware, software, and connectivity issues.
- Handled IMAC activities (Install, Move, Add, Change) and break/fix tasks for end-user devices.
- Managed the full lifecycle of desktop devices, including configuration, patching, OS imaging, and vendor-based hardware replacements.
- Delivered support using tools such as SCCM, Intune, and ServiceNow for asset tracking, ticket resolution, and remote assistance.
- Administered approved software installations, updates, and security patching in coordination with IT policies.
- Provided remote and deskside support using EUC tools and supported applications such as MS Office, Outlook, and VPN clients.
- Ensured compliance with security protocols, antivirus monitoring, and desktop policy enforcement.
- Offered VIP support and acted as the primary onsite contact during critical escalations or outages.
- Supported printers, scanners, and peripheral devices, including troubleshooting and routine maintenance.
- Assisted with Active Directory tasks, basic user account management, and smart hands support.
- Maintained documentation of incident resolution, hardware inventory, and technical guides for internal reference.
- Demonstrated familiarity with Windows OS environments, mobile device support, and basic MAC device handling.
- Followed ITIL practices for incident, problem, and service request management in corporate environments.
Important
- Strong proficiency in End User Computing (EUC) with foundational knowledge of IT Infrastructure and Networking.
- Candidates must hold an active UK Security Check (SC) clearance to be considered for this role.