Service Desk Analyst
Posted 1 week ago by IDPP
£220 Per day
Inside
Onsite
Warrington, Cheshire, UK
Summary: The Service Desk Analyst role involves providing 1st and 2nd line IT support within a busy IT support team, primarily focusing on technical issues and user assistance. The position is based in Warrington, Cheshire, and is initially for a duration of 2 months with the possibility of extension. The role requires collaboration with L2 engineers and emphasizes excellent customer service and communication skills.
Key Responsibilities:
- Provide 1st line IT support and act as the first point of contact for technical issues.
- Log, manage, and resolve incidents and service requests via ServiceNow.
- Support end users with account management and access issues using Active Directory Entra/Microsoft Entra ID.
- Provide support across O365 and M365 applications.
- Escalate complex issues to L2 support where appropriate.
- Deliver excellent customer service and maintain clear communication with end users.
Key Skills:
- Proven experience in a service desk environment.
- Strong knowledge of Active Directory Entra/Microsoft Entra ID.
- Good understanding of O365 and M365.
- ServiceNow experience (essential).
- Strong communication and problem-solving skills.
Salary (Rate): £220.00 per day
City: Warrington
Country: UK
Working Arrangements: on-site
IR35 Status: inside IR35
Seniority Level: Mid-Level
Industry: IT
Detailed Description From Employer:
Service Desk Analyst - 1st/2nd Line Support
Duration: 2 months initially (with potential extension)
Location: Warrington, Cheshire - 3 days on site
Rate: £220.00 per day (Inside IR35)
We are seeking an experienced Service Desk Analyst to join a busy IT support team, working closely with L2 engineers. This is an excellent opportunity to support a leading end client in Warrington on an initial 3-month contract, with the potential for extension.
Key Responsibilities:
- Provide 1st line IT support and act as the first point of contact for technical issues.
- Log, manage, and resolve incidents and service requests via ServiceNow.
- Support end users with account management and access issues using Active Directory Entra/Microsoft Entra ID.
- Provide support across O365 and M365 applications.
- Escalate complex issues to L2 support where appropriate.
- Deliver excellent customer service and maintain clear communication with end users.
Essential Skills & Experience:
- Proven experience in a service desk environment.
- Strong knowledge of Active Directory Entra/Microsoft Entra ID.
- Good understanding of O365 and M365.
- ServiceNow experience (essential).
- Strong communication and problem-solving skills.
Please submit your CV for immediate consideration.