Service Desk Analyst

Service Desk Analyst

Posted 1 week ago by Eurobase People

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£19 Per hour
Inside
Onsite
Slough, UK
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Administrative Skills Apple Device Enrollment Program (DEP) Computer Hardware End-User Training And Support Management Microsoft 365 Microsoft Windows Microsoft Windows 10 Mobile Devices System Center Configuration Manager Time Management

Summary: The Service Desk Analyst role is situated within an IT consultancy focused on providing comprehensive IT support in the Pharmaceuticals industry. The position requires full-time on-site work in Slough, where the analyst will deliver 1st and 2nd line user support. Responsibilities include troubleshooting, incident management, and collaboration with technical teams to resolve issues. The role is classified as inside IR35 and is compensated at £18.87 per hour via an umbrella company.

Key Responsibilities:

  • Providing 1st and 2nd line on-site user support.
  • Analyzing incidents, problems, and service requests, proposing solutions, and assisting with implementation.
  • Handling end-user support and troubleshooting Windows 10 and Microsoft O365.
  • Resolving software and hardware issues (laptops, desktops, printers).
  • Installing and configuring laptops and preparing new hardware.
  • Managing tickets in the IT ticketing tool and performing incident management.
  • Building laptops and PCs with SCCM and providing basic meeting support.
  • Physical installation of cabling, monitors, and other equipment.
  • Presenting training material in person and via Teams.

Key Skills:

  • Hands-on technical skills and excellent interpersonal skills.
  • ITIL knowledge and experience supporting mobile devices (Intune - DEP).
  • Strong administrative skills with attention to detail.
  • Experience in a corporate IT environment.
  • Excellent customer-facing and communication skills.
  • Time management and organizational skills.
  • Ability to work under stress and maintain a team spirit.
  • Proactive and hands-on approach.
  • Strong verbal and written communication skills in the local language and good command of English.

Salary (Rate): £18.87ph

City: Slough

Country: UK

Working Arrangements: on-site

IR35 Status: inside IR35

Seniority Level: undetermined

Industry: IT

Detailed Description From Employer:

My client is a IT consultancy specialising in all things IT support, this role is within the Pharmaceuticals industry

Based full time onsite in Slough

£18.87ph inside ir35 via umbrella

3 months +

What You'll Do

Working as part of a dynamic team you will be providing 1st and 2nd line on-site user support. This includes analyse incidents, problems & service requests, propose solutions and help implementing them. You will also be responsible for any escalation and follow up.

Some of the daily activities are:

  • End users support
  • Windows 10 and Microsoft O365 troubleshooting.
  • Resolution of software and hardware issues (laptop, desktop, printers)
  • Installation and configuration of laptops
  • Software issues for inhouse applications
  • Handling of tickets in the IT ticketing tool
  • Quick analysis and incident management, close collaboration with expert team
  • Preparing new hardware
  • Building laptops and PC's with SCCM
  • Basic meeting support knowledge (Teams and AV Support)
  • Physical installation of cabling, monitors, dockings, PC's, printers, .
  • Basic Network knowledge (Patching.)
  • Able to present training material both in person and on teams (All material and training to be provided by UCB)

What You'll Need

  • The ideal candidate will be an expert in dealing with customers at all levels; you bring hands-on technical skills as well as great interpersonal skills.
  • ITIL minded
  • Previous experience of supporting Mobile devices and hand-held devices (Intune - DEP )
  • Good administrative experience, attention to detail, ensures accuracy of data, provides data for reporting and processing of information (ticketing tool, SLA,.)
  • Previous experience working in a corporate IT environment is an asset
  • Excellent customer facing and communication skills; adaptable and welcoming of change and communicating change to customers
  • Kiosk Bar: welcoming users, troubleshooting and providing solutions.
  • Excellent time management and organizational skills
  • Stress Resistant, Team spirit and customer minded
  • Willing to take initiative and be hands-on
  • Very good communication skills, both verbal and written in Local Language and good command of English
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