Service Desk Analyst

Service Desk Analyst

Posted 4 days ago by Auxilion

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£175 Per day
Inside
Onsite
Sheffield, South Yorkshire, UK
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Active Directory Computer Hardware Desktop Support Finance Information Technology Outsourcing Internet Protocols IT Service Management Managed Services Management Microsoft 365 Microsoft Windows Outsourcing TCP/IP Technical Assistance Technical Services

Summary: The Service Desk Analyst role at Auxilion involves providing high-quality customer support and technical assistance for level 1 tickets raised by clients. The position is based on-site in Sheffield and requires proven experience in IT support and customer service. The contract duration is 2 months, with a focus on ensuring customer satisfaction and meeting service level agreements. The role demands strong technical competencies in desktop support and excellent communication skills.

Key Responsibilities:

  • Be the point of contact for technical queries from our clients.
  • Meet or exceed the SLA's provided by the customer.
  • Ensure a high level of service and customer satisfaction.
  • Level 1 diagnostics and resolution on desktop/laptop software and hardware in Win 10,11 environments.
  • Supports standard desktop applications and operations.
  • Invoke escalation procedure in a prompt and timely manner to other levels of support.
  • Log calls accurately update and close tickets in service desk application.
  • Document technical fixes and procedures.

Key Skills:

  • Level 1 technical services experience.
  • Core Infrastructure - AD, Exchange, O365.
  • Windows 10 & 11 desktop support.
  • Microsoft Office suite.
  • Good understanding of Windows systems fundamentals and system management tasks.
  • Excellent communication skills (Communication to customers verbal and written is mandatory).
  • Strong understanding of network concepts, TCP/IP stack and common Internet protocols.
  • Excellent attention to detail.
  • Experience working in a helpdesk environment.
  • Strong troubleshooting and problem-solving skills.
  • Excellent communication and customer service skills.
  • Ability to work collaboratively in a team environment.

Salary (Rate): £175 daily

City: Sheffield

Country: UK

Working Arrangements: on-site

IR35 Status: inside IR35

Seniority Level: Mid-Level

Industry: IT

Detailed Description From Employer:

Service Desk Analyst

  • CONTRACT 2 months
  • Place of work: Sheffield (on site) office is close to Sheffield train station
  • Duration: Contract 2 months
  • Hours of work: Monday - Friday - office hours
  • Day rate £150-175 DOE - Inside IR35

About the Company and the Role:

Auxilion a leading provider of IT outsourcing and IT managed service solutions.

The Service Desk Analyst will be responsible for level 1 tickets raised by our clients.

You will provide high-quality customer support services and technical assistance with a high level of accurate diagnosis and resolution.

You will have proven customer service and IT Support experience, Excellent phone manner, IT Service desk/helpdesk experience, Microsoft O365, Active Directory, Exchange.

Position Responsibilities:

  • Be the point of contact for technical queries from our clients.
  • Meet or exceed the SLA's provided by the customer.
  • Ensure a high level of service and customer satisfaction.
  • Level 1 diagnostics and resolution on desktop/laptop software and hardware in Win 10,11 environments.
  • Supports standard desktop applications and operations.
  • Invoke escalation procedure in a prompt and timely manner to other levels of support.
  • Log calls accurately update and close tickets in service desk application.
  • Document technical fixes and procedures.

Technical Competencies:

  • Level 1 technical services experience.
  • Core Infrastructure - AD, Exchange, O365
  • Windows 10 & 11 desktop support
  • Microsoft Office suite
  • Good understanding of Windows systems fundamentals and system management tasks
  • Excellent communication skills (Communication to customers verbal and written is mandatory)
  • Strong understanding of network concepts, TCP/IP stack and common Internet protocols
  • Excellent attention to detail
  • Experience working in a helpdesk environment

Business Competencies:

  • Strong troubleshooting and problem-solving skills.
  • Excellent communication and customer service skills.
  • Ability to work collaboratively in a team environment.

Our Company, Auxilion - About Us

Work matters. It's where we spend a third of our lives. At Auxilion we strive to be a great place to work, with career opportunities and the development of people in our DNA. Our competitive advantage is how we support our clients on their journey.

Our people have a passion for their work, our culture and values. Whether your focus is technical, sales, finance or anything in-between, our roles aim to provide each person with meaningful impact and plenty of space to grow

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