Service Desk Analyst

Detailed Description From Employer:

We are seeking an Epic Application Analyst
Under varying levels of direction and subject-matter expertise, the role supports the assessment, design, development, and implementation of enterprise-wide Epic clinical information systems. The position focuses on translating complex clinical and operational information into clear system requirements, aligning user needs with organizational objectives, and partnering with clinical, business, and IT stakeholders to ensure effective solution design, risk awareness, and value realization across Epic implementations and enhancements.

General Tasks and Responsibilities Will Include:

• Analyze, elicit, and document business, clinical, functional, and technical requirements; translate them into clear specifications using data models, process flows, diagrams, and narratives
• Interview end users, stakeholders, and sponsors to assess needs and align requirements with organizational objectives and standards
• Decompose requirements into detailed components including data sources, data types, users, interfaces, navigation, reporting, and administrative needs
• Define external interfaces, constraints, quality attributes, risks, ambiguities, and non-functional requirements; partner with project teams to develop solutions
• Collaborate with project managers to deliver requirements and related documentation in alignment with project timelines and change control processes
• Plan, organize, facilitate, and lead meetings, workgroups, and user forums; manage follow-ups, documentation, and communications
• Coordinate with system analysts, developers, and QA teams to ensure designs, mockups, prototypes, and solutions meet defined requirements and quality standards
• Develop and maintain documentation including test plans, technical documentation, release notes, user guides, training materials, and presentations
• Plan, coordinate, and support unit acceptance testing, deployments, and post-implementation support; troubleshoot and resolve application issues
• Communicate complex technical concepts effectively to non-technical audiences using visual aids and business-focused storytelling
• Identify, analyze, and lead process improvement initiatives; research industry practices and present findings and recommendations
• Provide mentoring, training, supervision, and performance oversight for junior analysts and assigned team members; support hiring and onboarding activities
• Work collaboratively within cross-functional and PMO-driven environments while managing multiple priorities, timelines, and resource constraints
• Maintain ongoing communication with users, leadership, and vendors to support current initiatives and special projects as assigned

Qualifications:

• Specialty certification(s) issued by a national commercially available program, state, professional society, academic or technical institution in an area(s) listed above, may be credited on a month-to-month basis toward the required work experience for a total of one year
• Epic Certification
• Clinical Background (preferred)
• At least 2 full life-cycle implementations (preferred)

Educational Level:

• A Master's Degree or advanced clinical degree from an accredited college or university and two years of experience serving as a lead in soliciting, defining, and managing requirements for internally and externally developed software in a clinical, allied health, non-allied health, behavioral health, information technology, information services, business, analytics or related area: or, one year of experience in a relevant clinical and/or healthcare administration role/function; or
• A Baccalaureate Degree from an accredited college or university and five years of experience as described above; or
• A satisfactory combination of education, training, and experience.

Years of Experience:

• 2-5 years' experience with Epic EMR and/or other clinical applications.

Additional Notes:

• Onsite Role. Location: 50 Water Street NY, NY 10004

Spruce Technology, Inc. is a mid-size, award-winning (Inc 5000, SmartCEO, Entrepreneur of the Year) technology services firm with a steadily growing portfolio of commercial and government clients. Spruce provides innovative technology solutions, specialized IT staff, and IT strategy consulting nationwide. Spruce maintains partnerships with major technology vendors and continually develops leading-edge offerings in service areas such as digital experience, data services, application development, infrastructure, cyber security, and IT staffing.

Spruce Technology, Inc. is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. Consistent with the Americans with Disabilities Act, it is the policy of Spruce Technology, Inc. to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment, including the application process.

All full-time employees are eligible for the following benefits:
Medical, dental, vision health benefits
Life Insurance and AD&D (paid by company)
401k, Flexible and Dependent Care Spending Account plans.
Paid-time Off or Paid Sick Leave (amount dependent on position level and if required by state).