Service Desk Analyst
Posted 4 days ago by Cooper Lomaz Recruitment Ltd
£20 Per hour
Inside
Hybrid
Peterborough, Cambridgeshire
Summary: The Service Desk Analyst role in Peterborough involves providing 1st and 2nd line technical support in a hybrid work environment. The position requires handling IT issues, deploying desktops, and supporting both Windows and Google Workspace. Candidates should be comfortable with late evening and night shifts, including weekends. This role offers an opportunity for growth within a supportive IT team.
Key Responsibilities:
- Providing 1st and 2nd line technical support to internal users across various regions
- Handling and resolving a wide range of IT issues through the service desk platform
- Building, imaging, and deploying desktops as part of project rollouts
- Ensuring timely and professional responses to incidents and requests
- Supporting both Windows and Google Workspace environments
- Following established procedures and escalating issues when needed
Key Skills:
- Previous experience in a 1st line support or IT service desk environment
- Strong knowledge of Windows OS and Google Workspace
- Confident communicator with excellent customer service skills
- Comfortable working late evening and night shifts, including weekends on a rotation
- Experience with hardware builds or desktop support is desirable
Salary (Rate): £19.87/hour
City: Peterborough
Country: United Kingdom
Working Arrangements: hybrid
IR35 Status: inside IR35
Seniority Level: Mid-Level
Industry: IT
Job Title: Service Desk Analyst
Location: Peterborough (Hybrid - office based for initial training)
Contract: 6-month contract (likely to extend)
Rate: £19.87 per hour (Umbrella) - paid weekly
Hours: 37.5 hours per week
Shifts: Late evening / night shifts on rotation: 13:00-21:30 and 15:30-00:00 (including weekend work on a rota)
Start: ASAP
Are you an experienced IT support professional looking for a hands-on role working late shifts? We're recruiting for a Service Desk Analyst to join a busy and growing IT team based in Peterborough. This hybrid role offers a great opportunity to build your technical skills in a fast-paced environment, supporting users internationally.
What You'll Be Doing:
- Providing 1st and 2nd line technical support to internal users across various regions
- Handling and resolving a wide range of IT issues through the service desk platform
- Building, imaging, and deploying desktops as part of project rollouts
- Ensuring timely and professional responses to incidents and requests
- Supporting both Windows and Google Workspace environments
- Following established procedures and escalating issues when needed
What We're Looking For:
- Previous experience in a 1st line support or IT service desk environment
- Strong knowledge of Windows OS and Google Workspace
- Confident communicator with excellent customer service skills
- Comfortable working late evening and night shifts, including weekends on a rotation
- Experience with hardware builds or desktop support is desirable
This is an excellent opportunity for a motivated Service Desk Analyst who is looking to work with a supportive team in a role that offers both challenge and growth.
Apply now to secure your interview and start date.