Service Desk Analyst
Posted 4 days ago by Cooper Lomaz Recruitment Ltd
£17 Per hour
Inside
Hybrid
Peterborough, Cambridgeshire
Summary: The Service Desk Analyst role in Peterborough involves providing 1st and 2nd line technical support within a dynamic IT environment. The position requires managing IT issues, building and configuring hardware, and delivering excellent customer service. This hybrid role offers opportunities for hands-on experience and professional growth. The contract is for 6 months with a possibility of extension.
Key Responsibilities:
- Providing 1st and 2nd line technical support to internal users, including international teams
- Managing and resolving a wide range of IT issues through the service desk system
- Building and configuring desktops and other hardware as part of project rollouts
- Working to SLAs and escalating more complex issues where necessary
- Delivering excellent customer service with clear communication and follow-up
- Supporting a hybrid environment including Windows and Google Workspace technologies
Key Skills:
- Prior experience in a 1st line support or IT service desk role
- Confident with troubleshooting within Windows and Google environments
- Excellent communication skills and a strong customer service approach
- Willingness to work a rotating shift pattern including weekend coverage
- Hands-on skills in hardware builds or desktop support would be a bonus
Salary (Rate): £17.25/hour
City: Peterborough
Country: United Kingdom
Working Arrangements: hybrid
IR35 Status: inside IR35
Seniority Level: Mid-Level
Industry: IT
Job Title: Service Desk Analyst
Location: Peterborough (Hybrid - office based for initial training)
Contract: 6-month contract (likely to extend)
Rate: £16.25 per hour (Umbrella) - paid weekly
Hours: 37.5 hours per week, rotating shifts including weekends (on a rota)
Start: ASAP
Are you an experienced IT support professional looking to be part of a dynamic, project-focused environment? We are recruiting for a Service Desk Analyst to join a busy team based in Peterborough on a hybrid basis. This is a fantastic opportunity to gain hands-on experience in both 1st and 2nd line support, with exposure to desktop builds and further progression opportunities.
What You'll Be Doing:
- Providing 1st and 2nd line technical support to internal users, including international teams
- Managing and resolving a wide range of IT issues through the service desk system
- Building and configuring desktops and other hardware as part of project rollouts
- Working to SLAs and escalating more complex issues where necessary
- Delivering excellent customer service with clear communication and follow-up
- Supporting a hybrid environment including Windows and Google Workspace technologies
What We're Looking For:
- Prior experience in a 1st line support or IT service desk role
- Confident with troubleshooting within Windows and Google environments
- Excellent communication skills and a strong customer service approach
- Willingness to work a rotating shift pattern including weekend coverage
- Hands-on skills in hardware builds or desktop support would be a bonus
This is a great role for someone looking to grow their technical support skills in a collaborative and fast-moving IT environment.
Apply today to find out more and get started quickly.