Service Desk Analyst
Posted 7 days ago by Reed Technology
£30 Per hour
Inside
Undetermined
Newcastle upon Tyne, UK
Summary: The IT Service Desk Analyst role involves providing first-line support in a 24/7 service desk environment, operating on a shift pattern of 4 days on and 4 days off. The position requires experience in IT service management and the ability to support end users effectively. The contract is for three months, with an immediate start expected. The role is classified as inside IR35, indicating specific tax implications for the contractor.
Key Responsibilities:
- Provide initial support via telephone, email, and ServiceNow ticketing system.
- Work within a 1st line Service Desk team covering a 24/7 service desk.
- Coordinate training during initial daytime shifts before transitioning to night shifts.
- Support all levels of end users in a busy IT Service Desk environment.
- Hit the ground running with minimal supervision and training.
Key Skills:
- IT Service Call Management
- Remote service
- Active Directory Administration
- Understanding of TCP/IP, DHCP, and DNS
- iOS and Android device setup and support
- Microsoft Office 2010 and above
- Printer Support
- Fundamental desktop and troubleshooting
Salary (Rate): £30 per hour
City: Newcastle upon Tyne
Country: UK
Working Arrangements: undetermined
IR35 Status: inside IR35
Seniority Level: undetermined
Industry: IT
IT Service Desk Analyst - Shift Pattern Based - 4 on/4 off(Days and Nights)
Newcastle
3 Month Contract
£25 Per Hour - INSIDE IR35
One of my clients' is looking for an experienced IT Service Desk Analyst to join their team on a 3 month assignment.
This role will be to work on the 1st line Service Desk team, providing initial support via telephone, email and ServiceNow ticketing system. This will be covering a 24/7 service desk, with the shifts being based on a 4 on, 4 off rotation. Initial day time shifts to co-ordinate training, with the implementation of night time shifts once you are up to speed.
You will have a background of working within a busy IT Service Desk environment and comfortable in providing support to all levels of end users.
Due to the short term nature of the requirement, my client is looking for someone who can hit the ground running, requiring minimal supervision training etc.
Key Skills
. IT Service Call Management
. Remote service
. Active directory Administration
. Understanding of TCP/IP, DHCP and DNS.
. IOS and android device setup and support
. Microsoft Office 2010 and above
. Printer Support
. Fundamental desktop and troubleshooting
The Next Steps
If you are interested, please submit your updated CV ASAP. My client is looking to interview at their earliest opportunity, with a start date set immediately afterwards.