Service Desk Analyst
Posted 5 days ago by Harvey Nash
Negotiable
Undetermined
Hybrid
Newcastle upon Tyne, Tyne and Wear
Summary: This role is for an IT Service Desk Analyst at a leading non-profit healthcare organization, focusing on providing both desk side and remote support to end users. The position involves installation, upgrades, and troubleshooting of PC hardware, software, and Microsoft operating systems. It is a 3-month contract with potential for permanent placement, offering a competitive day rate and hybrid working arrangements.
Key Responsibilities:
- Provide 1st and 2nd Line Support to end users.
- Manage onboarding and offboarding of end users.
- Maintain IT assets.
- Identify and respond to customer requests.
- Assist in the delivery of new IT projects and upgrades, including hardware and software rollouts.
- Log incidents and requests using helpdesk software.
Key Skills:
- Experience in IT support roles.
- Proficiency in troubleshooting PC hardware and software.
- Knowledge of Microsoft operating systems.
- Ability to manage IT assets effectively.
- Strong communication skills for customer interaction.
- Experience with helpdesk software.
Salary (Rate): undetermined
City: Newcastle upon Tyne
Country: United Kingdom
Working Arrangements: hybrid
IR35 Status: undetermined
Seniority Level: undetermined
Industry: IT