Service Desk Analyst
Posted 3 days ago by Aspire Recruitment
Negotiable
Undetermined
Onsite
Manchester, UK
Summary: The Service Desk Analyst role involves providing first-line IT support to staff and students through various channels, including telephone, in-person service desk, and a digital ticketing platform. The position is focused on delivering an accessible and user-centered IT support service within the University. This is a full-time, temporary role until May 5th, based in an office environment.
Key Responsibilities:
- Provide first-line IT support to staff and students via telephone, in-person service desk, and digital ticketing platform.
- Contribute to an accessible, responsive, and user-focused IT support service across the University.
Key Skills:
- Experience in IT support or service desk roles.
- Strong communication skills for effective interaction with users.
- Ability to troubleshoot and resolve IT issues efficiently.
Salary (Rate): £14.18 hourly
City: Manchester
Country: UK
Working Arrangements: on-site
IR35 Status: undetermined
Seniority Level: undetermined
Industry: IT
Service Desk Analyst
£14.18 per hour
Full-time, Temporary to 5th May
Office-based
Overall job purpose:
To provide first-line IT support to staff and students via telephone, in-person service desk, and digital ticketing platform, contributing to an accessible, responsive, and user-focused IT support service across the University