Service Desk Analyst

Summary: The Service Desk Analyst role involves managing support tickets and queries within a Higher Education Agency's IT Support Team. The position requires effective communication and problem-solving skills to provide technical assistance to staff and students. The analyst will work collaboratively with the team to ensure a high-quality IT support experience. This is an on-site position based in Manchester for a contract length of 3 months.

Key Responsibilities:

• Manage a queue of support tickets and incoming queries.
• Assess issues and determine appropriate resolutions with team guidance.
• Respond to telephone queries and provide in-person support.
• Handle self-service tickets to ensure effective IT support.
• Contribute to a collaborative team environment and support diverse needs.

Key Skills:

• Strong communication skills, both verbal and written.
• Experience with standard desktop applications and IT troubleshooting.
• Attention to detail and commitment to quality.
• Problem-solving abilities with good judgement.
• Ability to work collaboratively in a team setting.
• Commitment to a diverse and inclusive working environment.

Salary (Rate): undetermined

City: Manchester

Country: UK

Working Arrangements: on-site

IR35 Status: undetermined

Seniority Level: undetermined

Industry: Other