Summary: The Service Desk Analyst role involves providing first-line support to users, ensuring excellent customer service while troubleshooting and resolving issues. The position is a 3-month contract based in Manchester, requiring immediate availability. The role is classified as inside IR35, indicating that it falls under specific tax regulations for contractors.

Key Responsibilities:

• Provide 1st line support as a Service Desk Analyst.
• Utilize Microsoft tools effectively in daily operations.
• Deliver excellent customer service to users.
• Troubleshoot and resolve technical issues.
• Collaborate with team members to enhance service delivery.

Key Skills:

• Service Desk Experience - 1st line support.
• Familiarity using Microsoft products.
• Excellent Customer Service skills.
• Problem Solving/Troubleshooting skills.
• Hands-on knowledge of Microsoft InTune, Windows Autopilot & Microsoft SharePoint.
• Good communication and teamwork skills.
• Experience using Cherwell.

Salary (Rate): £212.50

City: Manchester

Country: UK

Working Arrangements: undetermined

IR35 Status: inside IR35

Seniority Level: undetermined

Industry: IT