Service Desk Analyst

Summary: The role of IT Service Desk Analyst involves providing 1st line support in a professional services environment, primarily focusing on resolving incidents and service requests. This position is a 6-month fixed-term contract based in Manchester, with hybrid working arrangements. The ideal candidate will have experience in IT support, particularly within legal or professional services, and will be responsible for managing a variety of technologies and user accounts.

Key Responsibilities:

• Provide 1st line IT support via phone, email, and in person.
• Resolve incidents and service requests, aiming for first contact resolution.
• Manage hardware, software, and user accounts.
• Assist in projects and major incidents.
• Work with a range of technologies including Microsoft Office, Active Directory, Citrix, and more.

Key Skills:

• Proven experience in IT support, ideally in legal or professional services.
• Strong communication and problem-solving skills.
• Confident in managing hardware, software, and user accounts.
• Proactive, customer-focused attitude.

Salary (Rate): undetermined

City: Manchester

Country: United Kingdom

Working Arrangements: hybrid

IR35 Status: fixed-term

Seniority Level: Mid-Level

Industry: IT