Service Desk Analyst

Summary: The Service Desk Analyst role at a large educational institution in Manchester involves providing critical IT support to staff and students through various channels, including telephone and in-person assistance. The position requires handling customer calls and tickets while collaborating with a dedicated team to resolve issues effectively. The role emphasizes customer service, teamwork, and problem-solving in a diverse and inclusive environment. This is a 3-month contract position requiring on-site work five days a week.

Key Responsibilities:

• Handle a queue of customer calls and tickets.
• Provide IT support via telephone and in-person at the support desk.
• Collaborate with team members to resolve issues and fulfill customer needs.
• Identify, gather, and validate customer needs in IT service delivery.
• Communicate effectively in person, on the phone, and via email.
• Maintain attention to detail and quality standards in all tasks.
• Engage in problem-solving and seek assistance when necessary.
• Contribute to a collaborative team environment.

Key Skills:

• Previous experience as a Service Desk Analyst.
• Customer service techniques for identifying and validating needs.
• Strong teamwork and collaboration skills.
• Effective communication skills.
• Aptitude for problem-solving and critical thinking.
• Proficiency in everyday desktop software.
• Attention to detail and quality standards.
• Passion for working in a diverse and inclusive environment.

Salary (Rate): £19.80

City: Manchester

Country: United Kingdom

Working Arrangements: on-site

IR35 Status: undetermined

Seniority Level: undetermined

Industry: IT