Summary: The role of IT Service Desk Analyst at Luxoft DXC Team involves providing 1st level support for IT systems, serving as the primary contact for logging incidents and requests. The position emphasizes minimizing service disruption through effective knowledge application and first contact resolutions. Candidates are expected to have a background in IT support within a corporate environment and familiarity with Service Management disciplines. This role offers an opportunity for professional development in the Service Desk sphere.

Key Responsibilities:

• Provide 1st level Service Desk support to users of IT systems.
• Act as a single point of contact for logging incidents and requests.
• Apply knowledge and first contact resolutions to minimize service disruption.

Key Skills:

• Experience in providing IT support in a corporate environment.
• Awareness of Service Management disciplines (e.g., configuration, change, problem, operations, capacity, availability, performance).
• ITIL Foundation certification.
• Previous use/awareness of Active Directory.

Salary (Rate): undetermined

City: Manchester

Country: United Kingdom

Working Arrangements: undetermined

IR35 Status: undetermined

Seniority Level: Entry Level

Industry: IT