Summary: The role of Service Desk Analyst involves providing first-line support for inbound queries at a Housing Association. This position is a 3-month contract requiring expertise in customer service and Microsoft products, with a focus on delivering excellent support. The role is based in Manchester and requires on-site presence five days a week. Immediate availability is preferred for candidates interested in this position.

Key Responsibilities:

• Provide first-line support for inbound queries.
• Utilize Microsoft products to assist users effectively.
• Deliver excellent customer service to all stakeholders.
• Collaborate with team members to resolve issues.
• Document and track support requests using Cherwell.

Key Skills:

• Service Desk Experience – 1st line support.
• Familiarity using Microsoft products.
• Excellent customer service experience.
• Problem Solving / Troubleshooting skills.
• Hands-on knowledge of Microsoft InTune, Windows Autopilot & Microsoft SharePoint.
• Good communication and teamwork skills.
• Experience using Cherwell.

Salary (Rate): 212.50

City: Manchester

Country: United Kingdom

Working Arrangements: on-site

IR35 Status: inside IR35

Seniority Level: Mid-Level

Industry: IT