Service Desk Analyst
Posted 2 weeks ago by Context Recruitment
£375 Per day
Inside
Hybrid
London, UK
Summary: The Service Desk Engineer role is a 3-month initial contract position based in London, focusing on providing proactive IT support within a leading construction engineering business. The engineer will be responsible for managing service desk tickets, resolving hardware and software issues, and configuring new systems. The position requires a strong understanding of helpdesk operations and the ability to work effectively under pressure.
Key Responsibilities:
- Logging tickets and managing them through to resolution (hardware and software).
- Installation and configuration of new hardware, software, and services.
- Providing support for Windows OS, Active Directory, Office 365, Microsoft Teams, and AV products.
- Understanding web gateway filtering and networking concepts, including VPN support.
- Managing and prioritizing ticket queues on the service desk.
Key Skills:
- Solid understanding of helpdesk responsibilities, procedures, policies, and workflows.
- Experience with Windows OS Support (Windows 10).
- Active Directory and Office 365 administration experience.
- Familiarity with Microsoft Teams and AV products.
- Understanding of networking concepts and VPN support.
- Experience working on a Service Desk and managing ticket queues.
Salary (Rate): £375 daily
City: London
Country: UK
Working Arrangements: hybrid
IR35 Status: inside IR35
Seniority Level: undetermined
Industry: IT
Service Desk Engineer - London
3 month initial contract
£325 - £375 p/d (inside IR35)
IT department within a leading construction engineering business seeking a highly proactive and analytical Service Desk Engineer for an initial 3 month contracts. You'll be based from a central London location - 4 days per week onsite, 1 day working from home.
Responsibilities include logging of tickets and managing through to resolution (both hardware and software), and installation and configuration of new hardware, software, and services.
You must have a solid understanding of helpdesk responsibilities, procedures, policies, and workflows and be able to work effectively under pressure.
You'll require experience supporting the following:
- Windows OS Support (Windows 10)
- Active Directory and Office 365 Admin
- Microsoft Teams
- Supporting AV products
- Ideally an understanding of web gateway filtering.
- An understanding of networking concepts including support of VPN's
- Experience working on a Service Desk/management and prioritization of ticket queues.