Summary: The role of Service Desk Analyst involves providing quality customer service and support to end users within an insurance firm. The position requires experience with Microsoft products, Citrix, and ideally Azure and ITIL. This is a contract role offering hybrid working arrangements and is classified as outside IR35.

Key Responsibilities:

• Provide support to end users with Microsoft offerings, including Office 365 and Active Directory
• Assist users with Citrix applications
• Utilize Azure and ITIL practices as needed
• Deliver high-quality customer service

Key Skills:

• Experience with Microsoft Office 365
• Knowledge of Active Directory
• Familiarity with Citrix
• Desirable experience with Azure
• Desirable knowledge of ITIL
• Strong customer service skills

Salary (Rate): 255

City: London

Country: England

Working Arrangements: hybrid

IR35 Status: outside IR35

Seniority Level: undetermined

Industry: IT