Service Desk Analyst
Posted 5 days ago by DVF Recruitment
£27 Per hour
Inside
Onsite
London Area, United Kingdom
Summary: The IT Support Analyst role at a prestigious US law firm in London involves providing high-quality technical support to lawyers and business services teams. The position requires hands-on experience in troubleshooting and maintaining various technologies, with a strong emphasis on customer service. The role is contract-based for an initial period of three months and requires prior legal experience. The successful candidate will work full-time on-site, focusing on delivering efficient solutions across hardware, software, and connectivity issues.
Key Responsibilities:
- Log and track all incidents and requests using the firm’s ticketing system.
- Staff the Tech Bar, providing immediate support for walk-up queries.
- Deliver hands-on technical assistance, including device setup, troubleshooting and office moves.
- Prepare and quality-check equipment for new starters, including large intake groups.
- Install and configure desktops, laptops and peripherals in line with firm standards.
- Support and maintain printers, scanners and mobile devices (iPhones/iPads).
- Troubleshoot hardware and software issues, escalating where required.
- Resolve wired and wireless connectivity problems for internal and external users.
- Documentation & Reporting.
- AV & Meeting Support.
Key Skills:
- Minimum 3 years of hands-on technical support experience.
- Educated to A-Level or equivalent.
- Strong knowledge of Windows OS (incl. Windows 11) and MS Office (2016+).
- At least one year’s experience in data management.
Salary (Rate): £27.00/hr
City: London
Country: United Kingdom
Working Arrangements: on-site
IR35 Status: inside IR35
Seniority Level: Mid-Level
Industry: IT
IT Support Analyst – London- 5 days onsite (full time) Leading US Law Firm Contract role- 3 months initial £185 per day Inside IR35 **please note this role requires prior legal experience** A prestigious international law firm is seeking an experienced IT Support Analyst to join its London office. This role is central to delivering high-quality technical support to the firm’s lawyers and business services teams, ensuring seamless operation of desktop, mobile and office-based technology. The position is highly customer-facing, with a focus on providing efficient, solutions-driven support across hardware, software, connectivity and audiovisual systems.
Key Responsibilities
- Technical Support & Service Delivery
- Log and track all incidents and requests using the firm’s ticketing system.
- Staff the Tech Bar, providing immediate support for walk-up queries.
- Deliver hands-on technical assistance, including device setup, troubleshooting and office moves.
- Prepare and quality-check equipment for new starters, including large intake groups.
- Install and configure desktops, laptops and peripherals in line with firm standards.
- Support and maintain printers, scanners and mobile devices (iPhones/iPads).
- Troubleshoot hardware and software issues, escalating where required.
- Resolve wired and wireless connectivity problems for internal and external users.
- Documentation & Reporting
- AV & Meeting Support
Skills & Experience Required:
- Minimum 3 years of hands-on technical support experience.
- Educated to A-Level or equivalent.
- Strong knowledge of Windows OS (incl. Windows 11) and MS Office (2016+).
- At least one year’s experience in data management.
Please apply if you are interested!