The people. The style. The energy. The character. It s hard not to be inspired by the UK Capital. That s where Radley London was born with a passion for artisan-made handbags, footwear and accessories. We put fashion in functional, with every piece made to last and put a spring in your step. Whether strutting through the streets of Soho, or on the school run.We know leather. It s in our DNA. And we never stop striving to set a new standard for quality. Every Radley London design is made with expert care. Do you hear that smooth glide of a zip? We consider every detail and our teams all play a part.IT Service Desk AnalystRadley are seeking an IT Service Desk Analyst to provide support to our internal customers in resolving technical problems and ensuring effective service desk operations. The role is based in our London Global Head Office supporting Service centre and Retail stores. Purpose of Role The role is part of our IT service desk team and delivers excellence in IT support. The role will be varied and diverse, covering a vast array of IT functions, products and services. The successful candidate must be an excellent communicator, flexible in their approach and be proactive with the ability to work to tight deadlines and contribute to maintaining and improving Radley s IT service provision.The role is hybrid with at least 3 days in our office (Central London, other Radley locations occasionally).Accountabilities & Responsibilities: Performing desk side IT support mainly on Windows laptops, some Mac skills beneficial Performing remote support for the Radley stores, occasional travel may be required Performing analysis of root causes of tickets logged on the Service Desk Setup, maintenance and repair of PC-based laptops, printers, networking and basic process troubleshooting relating to operating systems, as well as networks and telecommunications Performing problem management as per ITIL guidelines Can troubleshoot, diagnose, and repair computer hardware, telecommunications and peripheral equipment: for example, PCs/laptops, printers, desk and mobile devices with minimal direction Ability to work under pressure and prioritise to complete tasks in a timely manner Developing and documenting knowledgebase articles Evaluating and resolving complex problems that arise on occasion Troubleshooting hardware and software issues Performing user administrative tasks in Active Directory, Azure (Entra) and InTune Perform all activities in keeping with established change management and established procedures Participate in the evaluation of new technologies and platforms to determine their applicability to solving our business challenges and needs Ensuring security / compliance policies are met i.e. vulnerability and patch management within the office and stores environments Provide operational updates to the business when required Other special projects and technology initiatives as required Experience, Skills & Competencies: Proficiency in Microsoft Office365, Entra, InTune and Exchange Online administration and troubleshooting. Experience using or administering MS Dynamics 365 Business Central Experience with Meraki network infrastructure advantageous Proficiency in Active Directory Proficiency in the latest Windows 11 and MacOS operating systems Excellent knowledge of Microsoft Office 365 on PC and Mac Solid knowledge of printer/peripheral device troubleshooting. Ability to work independently and collaboratively. Excellent communication skills and experience effectively communicating with technical and non-technical audiences. Experience OKTA 2FA is a distinct advantage Ability to work autonomously Exhibits well-developed interpersonal skills that promote and foster a team culture Manage and maintain the new starter on-boarding process Training skills necessary to educate employees on the use of hardware, software and processes Possesses excellent organizational skills and communication skills, both written and verbal to establish and maintain effective working relationships Strong time management and prioritisation skills Exceptional customer service skills. Exceptional attention to detail Critical thinking and problem-solving skills Experience with Apple business manager. Desirable: Experience maintaining Microsoft MDM environment and deploying images using the product Any Retail / POS experience would be a bonus Dropbox Zoom Video conferencing LogMeIn knowledge Working knowledge of an ITSM helpdesk tool Education CompTIA desirable Microsoft certification (MCP, MCSA), or equivalent technical qualification desirable ITILv3/v4 training/certification desirable Benefits & PerksEnhanced annual leave (incl. holiday buy)Sickness PayLife Assurance CoverVirtual GPHealthcare Cash Plan of up to c. 900 per yearEmployee Assistant ProgrammeWellbeing App (Thrive)Company BonusProduct Discount (up to 60%)Time in Service RewardsSample SalesSpecial Occasion GiftsCycle to Work SchemeElectric Vehicle SchemeSeason Ticket LoanBonus Scheme__________________________________________________________________At Radley we are on a journey to create, promote and live an inclusive culture. Ever inspired by the women around us, changing their world in ways big and small including their commitment to social equity.We are actively working to make impactful changes across our business to become diverse and celebrate one another s differences, we encourage a supportive and open environment for anyone that steps through our doors at our Service Centres, Distribution Centre and Stores across Europe and the US.We know that diversity in a business only makes it stronger, so our People Team and Recruiting Managers are clear on how to conduct an inclusive recruitment campaign for their vacancies - our job posts always go through a gender-bias decoder before going live, we will always consider alternative inclusive job boards, and we will remain open to considering flexible working options and promoting our flexible approach to working hours for all colleagues future and existing. We won t ask for specific qualifications unless it s absolutely critical to the success of the role and we already actively participate in external schemes to bring in future talent from diverse backgrounds.We are #Proudtobe Radley London__________________________________________________________________We are proud to offer a competitive and ahead-of-the-curve remuneration and benefits package, some of which we share here. If you are shortlisted as having some of the skills we re looking for in this role then we ll openly share our salary banding with you ahead of moving forward with any next stages. For some time, we have actively stopped asking candidates their salary expectations at interview where it isn t necessary to do so, we want to pay an individual for the job based on their experience and ability and not limit some groups from undervaluing their ability.











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