Service Desk Analyst

Summary: An IT Solutions provider is seeking a Service Desk Analyst for a 6-12 month contract in London, working with a Private Equity Company. The role involves providing on-site IT support and acting as an extension of the remote IT team. The ideal candidate should be proactive and customer-focused, ensuring excellent service delivery. Responsibilities include supporting meeting setups and providing first-line IT support.

Key Responsibilities:

• Support meeting room and AV setup for executive meetings.
• Provide first-line service desk and basic IT support.
• Act as our on-site "remote hands" for the IT team.
• Accept IT deliveries, assist with hardware setup, and perform basic troubleshooting.
• Build strong relationships with executives and visiting colleagues while delivering excellent customer service.

Key Skills:

• Experience in a service desk or desktop support role.
• Confident with Microsoft 365, Windows, Teams, and meeting room technology.
• Professional, organised, and able to work independently.
• Excellent communication and customer service skills.

Salary (Rate): undetermined

City: London

Country: United Kingdom

Working Arrangements: undetermined

IR35 Status: undetermined

Seniority Level: undetermined

Industry: IT

Detailed Description From Employer:

An IT Solutions provider are looking for a Service Desk Analyst to join a Private Equitity Company for a 6-12 month initial contract in London.

We're looking for a proactive, customer-focused individual to provide on-site IT support while acting as an extension of our remote IT team.

Key responsibilities:

• Support meeting room and AV setup for executive meetings.
• Provide first-line service desk and basic IT support.
• Act as our on-site "remote hands" for the IT team.
• Accept IT deliveries, assist with hardware setup, and perform basic troubleshooting.
• Build strong relationships with executives and visiting colleagues while delivering excellent customer service.

About you:

• Experience in a service desk or desktop support role.
• Confident with Microsoft 365, Windows, Teams, and meeting room technology.
• Professional, organised, and able to work independently.
• Excellent communication and customer service skills.