Service Desk Analyst
Posted 2 days ago by Hays Technology
£250 Per day
Inside
Undetermined
London
Summary: The Service Desk Analyst role involves providing 1st and 2nd line technical support to colleagues at the London HQ, ensuring a seamless user experience across various platforms. The position requires expertise in troubleshooting hardware and software issues, as well as familiarity with modern workplace tools. Strong communication skills and the ability to manage multiple tasks are essential for success in this role.
Key Responsibilities:
- Provide 1st and 2nd line technical support to colleagues.
- Assist with hardware, software, and modern workplace tools via phone, email, in-person, and remote assistance.
- Utilize call logging/ticketing systems effectively.
- Troubleshoot Microsoft Outlook and other Microsoft Office applications.
- Support mobile devices and MDM platforms.
- Adhere to Service Desk processes and IT best practices.
- Manage multiple tasks simultaneously within a team environment.
Key Skills:
- Previous experience in a Helpdesk/Service Desk environment.
- Strong experience with call logging/ticketing systems.
- Solid knowledge of Microsoft Windows 11.
- Experience troubleshooting Microsoft Outlook in a networked environment.
- Familiarity with Microsoft Office applications (Word, Excel, PowerPoint).
- Basic understanding of PC hardware setup and configuration.
- Experience supporting mobile devices and MDM platforms (Apple & Android).
- Knowledge of Service Desk processes and customer service standards.
- MCP certification (desirable).
Salary (Rate): £250/day
City: London
Country: United Kingdom
Working Arrangements: undetermined
IR35 Status: inside IR35
Seniority Level: undetermined
Industry: IT
Your new role
The Service Desk Analyst provides 1st and 2nd line technical support to colleagues in their London HQ. This role is key to delivering a seamless user experience, offering support across hardware, software, and modern workplace tools via phone, email, in-person and remote assistance.
What you'll need to succeed
- Previous experience in a Helpdesk/Service Desk environment (including telephone support).
- Strong experience using call logging/ticketing systems.
- Solid knowledge of Microsoft Windows 11.
- Experience troubleshooting Microsoft Outlook in a networked environment (permissions, shared calendars, delegation).
- Familiarity with Microsoft Office applications (Word, Excel, PowerPoint).
- Basic understanding of PC hardware setup and configuration.
- Experience supporting mobile devices and MDM platforms (Apple & Android).
- Knowledge of Service Desk processes, IT best practices, and customer service standards.
- Ability to manage multiple tasks simultaneously within a team environment.
- MCP certification (desirable).
What you'll get in return
Flexible working options available.
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
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