Summary: The Service Desk Analyst role involves providing high-quality IT support across hardware, software, and modern workplace tools, ensuring a seamless experience for users. The position requires excellent communication skills and a proactive approach to customer service. The role is integral to the operations of a global company specializing in portable modular buildings and accommodation. Candidates will benefit from a competitive day rate and dedicated support throughout the application process.
Key Responsibilities:
- Deliver high-quality assistance across hardware, software, and modern workplace tools via phone, email, in-person support, and remote access.
- Ensure a seamless IT experience for all users.
Key Skills:
- Excellent written and verbal communication skills.
- Previous Helpdesk (telephone support) experience.
- Experience of using call logging software.
- Strong knowledge of Microsoft based operating systems with emphasis on Windows 11.
- Experience with using and troubleshooting Outlook within a network environment.
- Experience with using and troubleshooting Microsoft Office with emphasis on MS Word, MS Excel, and MS PowerPoint.
- Basic understanding of PC hardware set-up and configuration.
Salary (Rate): undetermined
City: London
Country: United Kingdom
Working Arrangements: undetermined
IR35 Status: undetermined
Seniority Level: undetermined
Industry: IT
Detailed Description From Employer:
Your new company Global company that provides portable modular buildings and accommodation. Your new role The role delivers high-quality assistance across hardware, software, and modern workplace tools via phone, email, in-person support, and remote access.This position is customer-focused, proactive, and central to ensuring a seamless IT experience for all users. What you'll need to succeed Excellent written and verbal communication skills. Previous Helpdesk (telephone support) experience. Experience of using call logging software. Strong knowledge of Microsoft based operating systems with emphasis on Windows 11. Experience with using and troubleshooting Outlook within a network environment (permissions, calendar sharing, delegation). Experience with using and troubleshooting Microsoft Office with emphasis on MS Word, MS Excel and MS PowerPoint. Basic understanding of PC hardware set-up and configuration. What you'll get in return An exciting opportunity to join an international organisation. Furthermore, a competitive day rate for this role will be offered in addition to your own dedicated Hays Consultant to guide you through every step of the application process. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
