Summary: The Service Desk Analyst will engage in a variety of technical tasks to fulfill business and customer needs, either remotely or on-site. This role emphasizes technical leadership, collaboration with stakeholders, and effective problem resolution. The ideal candidate will possess strong communication skills and a proactive approach to technical challenges. A commitment to maintaining technical knowledge and adherence to security policies is essential.

Key Responsibilities:

• Proactively research problems and solutions, documenting findings for the benefit of customers and colleagues.
• Communicate effectively on complex issues to meet business and customer requirements.
• Manage incidents routed from First Level analysts and resolve within the limits of knowledge and contract.
• Maintain technical knowledge and expertise associated with applications specific to individual customers, including regular maintenance of Knowledge base articles.
• Act as a role model for colleagues by providing guidance around technical topics and ensuring the sharing of internal best practices.
• Progress/close incidents to a satisfactory conclusion on the incident management system.

Key Skills:

• High level of technical expertise.
• Excellent problem-solving skills.
• Strong communication abilities.
• Proactive and detail-oriented approach.
• Ability to identify personal development needs in line with business objectives.
• Adherence to Information Security Policies.

Salary (Rate): £180

City: London

Country: UK

Working Arrangements: undetermined

IR35 Status: undetermined

Seniority Level: undetermined

Industry: IT