Summary: The Service Desk Analyst role involves providing 1st and 2nd line support primarily to German-speaking clients, focusing on IT infrastructure including desktops, servers, and bespoke applications. The position requires effective incident management and adherence to service level agreements while ensuring a customer-focused approach. The role is based in Livingston and is expected to last for six months. Proficiency in both German and English is essential for communication with clients.

Key Responsibilities:

• Log, record and prioritise all incidents received into the Service Desk
• Contribute to the effective service provision of the Service Desk Team, adhering to processes and guidelines
• Ensure online incidents and requests are assigned and dealt with in line with SLAs
• Advise and assist team members with service provision
• Deal with queries in a calm, swift and customer-focused manner
• Provide 1st & 2nd line support for all of clients IT infrastructure
• Fulfil user administration requests and provision all IT Infrastructure Technologies

Key Skills:

• Excellent language skills in German and English, both spoken and written
• A passion for technology
• Excellent communication and problem-solving skills
• Good time management
• Ability to work on own initiative, to multi-task and deal with pressure
• Ideally previous experience on a Service Desk but this is not necessary

Salary (Rate): undetermined

City: Livingston

Country: United Kingdom

Working Arrangements: undetermined

IR35 Status: undetermined

Seniority Level: undetermined

Industry: IT