Service Desk Analyst
Posted 3 days ago by Vivo Talent Solutions
Negotiable
Inside
Onsite
Liverpool, England, United Kingdom
Summary: The Service Desk Analyst role involves providing 1st and 2nd line IT support within a growing support team in Liverpool. The position requires efficient incident resolution and a focus on continuous improvement in IT services. The ideal candidate should possess strong technical skills and a customer-first attitude. This is a contract position classified as inside IR35.
Key Responsibilities:
- Provide 1st & 2nd line IT support – over the phone, face-to-face and remotely
- Log, diagnose and resolve incidents quickly using the Service Desk system
- Escalate complex problems to the right teams while keeping users informed
- Troubleshoot hardware, software and network issues across multiple sites
- Identify ways to make IT support smoother and more efficient
Key Skills:
- Demonstrated experience in a service desk or desktop support environment
- Solid knowledge of Windows 11, Android, iOS, Microsoft Office, networking, and PC hardware
- Experience using Service Desk systems in a fast-paced environment
- Strong communication skills and a customer-first attitude
Salary (Rate): undetermined
City: Liverpool
Country: United Kingdom
Working Arrangements: on-site
IR35 Status: inside IR35
Seniority Level: undetermined
Industry: IT
Service Desk Analyst / 1st Line / 2nd Line / Contract / Onsite / Liverpool / Inside IR35
Are you a tech-savvy problem solver who thrives on tackling complex IT challenges? We’re looking for a Service Desk Analyst to join a growing support team - someone who can deliver exceptional service, resolve incidents efficiently and help drive continuous improvement across an IT environment.
What You’ll Be Doing:
- Provide 1st & 2nd line IT support – over the phone, face-to-face and remotely
- Log, diagnose and resolve incidents quickly using our Service Desk system
- Escalate complex problems to the right teams while keeping users in the loop
- Troubleshoot hardware, software and network issues across multiple sites
- Identify ways to make IT support smoother and more efficient
What We’re Looking For:
- Demonstrated experience in a service desk or desktop support environment
- Solid knowledge of Windows 11, Android, iOS, Microsoft Office, networking, and PC hardware
- Experience using Service Desk systems in a fast-paced environment
- Strong communication skills and a customer-first attitude
If you’re ready to make an impact then please get in touch with a recent CV.
Service Desk Analyst / 1st Line / 2nd Line / Contract / Onsite / Liverpool / Inside IR35
Service Desk Analyst / 1st Line / 2nd Line / Contract / Onsite / Liverpool / Inside IR35
Service Desk Analyst / 1st Line / 2nd Line / Contract / Onsite / Liverpool / Inside IR35