Summary: The Cabinet Office is seeking Service Desk Analysts for a 7-month hybrid contract in Liverpool. The role involves providing first and second line IT support to a diverse user base, managing incidents, and maintaining hardware devices. Candidates must have SC Clearance and experience in a Service Desk environment, with a focus on customer service and problem-solving skills.

Key Responsibilities:

• Provide first and second line support for all IT related issues, interacting with a diverse user base.
• Process service requests and manage incidents, prioritising and resolving them within agreed timescales.
• Rotate between phone and IT portal ticket support, user facing assistance at Tech Hubs and building laptops & smartphones.
• Build, manage, support, asset track and maintain all associated hardware devices.
• Create, issue and manage/maintain corporate accounts for joiners/leavers.
• Collaborate across the Technology pillar and wider IT Team to ensure internal processes are delivered efficiently, reviewed and updated as necessary.

Key Skills:

• SC Clearance is an essential requirement for this role.
• Experience of working in a Service Desk environment, with strong problem-solving skills.
• Ability to provide customer-focused IT support while taking ownership and accountability for technical issues.
• Ability to explain technical issues to both technical and non-technical users.
• ITIL accreditation or experience working in an ITIL environment (desirable).
• Experience or knowledge of Google Workspace (desirable).
• Experience or knowledge of MacOS (desirable).

Salary (Rate): undetermined

City: Liverpool

Country: UK

Working Arrangements: hybrid

IR35 Status: inside IR35

Seniority Level: undetermined

Industry: IT