1st Line Service Desk Analyst

Up to 150 Inside IR35

Leeds City Centre - Hybrid, 3 days in Leeds / 2 days remote

An exciting new opportunity has arisen for a 1st Line Service Desk Analyst to work for
a well-regarded professional services organisation in Leeds. You will be responsible for providing 1st line support to end users and play a crucial role in ensuring the smooth operation of IT systems.

Responsibilities:

• Respond to and resolve incoming support requests from end-users via phone and email
• Monitoring ticketing systems
• Provide excellent customer service and ensure a positive user experience
• Document and track all support interactions and resolutions
• Collaborate with other IT teams to escalate and resolve complex issues

Experience Required:

• Experience in a 1st line support role
• Experience working a Microsoft environment - Windows 10/11, Office 365, Exchange, Active Directory
• Experience with InTune is desirable but not essential
• Be able to provide excellent customer service.
• Strong written and verbal communication skills
• The ability to work independently as well as in a team.

If you are interested and would like to hear more, please get in contact today.

We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, or age