Service Desk Analyst
Posted 6 days ago by Henderson Scott
£200 Per day
Inside
Onsite
Hampshire, UK
Summary: The Service Desk Analyst role involves providing essential support for a prestigious client on a 6-month contract. The position requires on-site presence in Hampshire, focusing on ticket management, troubleshooting, and user support. The role is classified as inside IR35, indicating specific tax implications for contractors. Key responsibilities include triaging tickets, password resets, and supporting audio-visual equipment.
Key Responsibilities:
- Initial triage of tickets, logging tickets in Remedy with all relevant detailed information, identifying issues and applying fix if known
- Escalating tickets to relevant team if unable to resolve
- Password resets for various systems including Active Directory
- Updating drivers on laptops, investigating faults within applications
- Supporting Audio Visual equipment based on Microsoft Teams
- Supporting desk setups, desk side support visits to end users
Key Skills:
- Experience with ticketing systems, preferably Remedy
- Knowledge of Active Directory for password resets
- Technical troubleshooting skills for applications and hardware
- Familiarity with audio-visual equipment and Microsoft Teams
- Strong communication skills for user support
Salary (Rate): £200 per day
City: Hampshire
Country: UK
Working Arrangements: on-site
IR35 Status: inside IR35
Seniority Level: Mid-Level
Industry: IT
Service Desk Analyst
We urgently require a Service Desk Analyst for our prestigious client on an initial 6 months contract
Responsibilities -
- Initial triage of tickets, logging tickets in Remedy with all relevant detailed informatio, identifying issues and applying fix if known
- Escalating tickets to relevant team if unable to resolve
- Password resets for various systems including Active Directory.
- Updating drivers on laptops, investigating faults within applications
- Supporting Audio Visual equipment based on Microsoft Teams
- Supporting desk setups, desk side support visits to end users
This role is INSIDE IR35 and requires being on client site in Hampshire 5 days per week.