Service Desk Analyst
Posted 1 week ago by Summer-Browning Associates
Negotiable
Undetermined
Onsite
Glasgow, Scotland, UK
Summary: Summer-Browning Associates is seeking a Service Desk Analyst for a 6-month assignment with a potential extension, specifically for a client in Central Government. The role requires 100% onsite presence in Glasgow and demands active SC clearance along with a strong background in Service Desk operations. The ideal candidate should possess relevant experience in 1st Line Support and a solid understanding of IT service environments. Key technical skills include knowledge of Microsoft operating systems and remote working technologies.
Key Responsibilities:
- Provide 1st Line Support within the Service Desk, managing Incident and Request Fulfilment processes.
- Support EUC and 2nd line teams in a Public Sector IT Service Environment.
- Perform incident triage and resolution.
- Utilize knowledge of Microsoft operating systems and applications.
- Work with remote working technologies such as MSTSC, MSRA, and iLO.
Key Skills:
- Active SC clearance.
- Proven background in Service Desk operations.
- Experience in 1st Line Support and understanding of priority classifications and SLAs.
- Knowledge of Microsoft operating systems including Windows Server 2012, Exchange 2013, Windows 10, Office 365.
- Familiarity with general networking technologies.
- Working knowledge of remote working technologies.
Salary (Rate): undetermined
City: Glasgow
Country: UK
Working Arrangements: on-site
IR35 Status: undetermined
Seniority Level: undetermined
Industry: IT
Summer-Browning Associates is currently supporting our client in Central Government, who is seeking a Service Desk Analyst for an initial 6-month assignment with an option to extend
Location: Glasgow - 100% onsite
Essential Skills: The ideal candidate will hold active SC clearance and a proven background in Service Desk operations, with the following skills/experience:
- Experience in 1st Line Support within the Service Desk, Incident and Request Fulfilment processes, along with a good understanding of priority classifications and SLAs.
- Experience in supporting EUC and 2nd line teams within a Public Sector IT Service Environment.
- Experience in incident triage and resolution.
- Knowledge of Microsoft operating systems and applications, including but not limited to Windows Server 2012, Exchange 2013, Windows 10, Office 365, and general networking technologies.
- Working knowledge of remote working technologies such as MSTSC, MSRA, and iLO.
To apply, please submit your latest CV for review.